Engineer (Support & Operations)

India
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Job Description

Engineer (Support & Operations)

Madurai, Tamil Nadu

Job Summary

Enterprise Backup & Recovery / Data Protection, Data Domain/Avamar/PPDM/DPA and Acronis

Key Responsibilities

Possess strong understanding of backup and recovery concepts. • Demonstrate hands-on experience with backup tools (Commvault, NetBackup, Veeam, Rubrik). • Have working knowledge of Linux and Windows operating systems. • Understand networking basics (connectivity, ports, DNS/hostname resolution). • Follow ITSM and incident management processes for ticket handling. • Adhere to SOPs/runbooks for standard operations and troubleshooting. • Ensure SLA-driven support and timely incident resolution. • Perform log analysis to identify backup issues and trends. • Communicate effectively with internal teams and stakeholders. • Work in 24x7 shift-based environment with ownership. • Respond proactively to alerts, incidents, and failures. • Generate and review daily/weekly backup reports. • Validate backup job completion and highlight exceptions. • Maintain activity logs and update tickets accurately. • Report failed/missed backups and ensure resolution. • Analyze recurring backup failures and propose fixes. • Troubleshoot backup, restore, and replication issues. • Configure backup policies, schedules, and retention. • Manage backup storage, repositories, and media pools. • Execute backup and restore requests as per SLA. • Investigate performance and backup window issues. • Manage backup agents/services on servers. • Coordinate with server, storage, network, and application teams. • Implement standard changes, patches, and upgrades. • Review backup compliance and capacity utilization. • Escalate complex issues to L3 with detailed analysis.

Skill Requirements

Good understanding of Backup and different -different tools.

Other Requirements

Enterprise Backup & Recovery / Data Protection, Data Domain/Avamar/PPDM/DPA and Acronis
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.