Engineer (Support & Operations)
India
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Job Description
Engineer (Support & Operations)
Others, Andhra Pradesh

Job Summary

Have Knowledge in Monitoring and Tools Hands on with Incident management and have knowledge on Ticketing tool such as Service Now. Proficiency in Monitoring tools like Splunk for real time monitoring. Monitoring IT Infrastructure, mailbox, attending hotlines, working on ticketing tool and collaborating with cross functional teams for critical events/incidents. 24/7 Support Focuses on basic troubleshooting and monitoring. Should have basic understanding and knowledge on network configuration and security.

Key Responsibilities

Have Knowledge in Monitoring and Tools Hands on with Incident management and have knowledge on Ticketing tool such as Service Now. Proficiency in Monitoring tools like Splunk for real time monitoring. Monitoring IT Infrastructure, mailbox, attending hotlines, working on ticketing tool and collaborating with cross functional teams for critical events/incidents. 24/7 Support Focuses on basic troubleshooting and monitoring. Should have basic understanding and knowledge on network configuration and security.

Skill Requirements

Have Knowledge in Monitoring and Tools Hands on with Incident management and have knowledge on Ticketing tool such as Service Now. Proficiency in Monitoring tools like Splunk for real time monitoring. Monitoring IT Infrastructure, mailbox, attending hotlines, working on ticketing tool and collaborating with cross functional teams for critical events/incidents. 24/7 Support Focuses on basic troubleshooting and monitoring. Should have basic understanding and knowledge on network configuration and security.

Other Requirements

Have Knowledge in Monitoring and Tools Hands on with Incident management and have knowledge on Ticketing tool such as Service Now. Proficiency in Monitoring tools like Splunk for real time monitoring. Monitoring IT Infrastructure, mailbox, attending hotlines, working on ticketing tool and collaborating with cross functional teams for critical events/incidents. 24/7 Support Focuses on basic troubleshooting and monitoring. Should have basic understanding and knowledge on network configuration and security.
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.