Engineer (Support & Operations)
India
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Job Description
Engineer (Support & Operations)
Noida, Uttar Pradesh

Job Summary

We are looking for a proactive and technically skilled Network L1 VoIP Engineer to join our IT support team. You will be responsible for providing Level 1 support for VoIP systems and network-related issues. This includes basic troubleshooting, user support, and escalation to L2/L3 teams as necessar

Key Responsibilities

Provide Level 1 support for VoIP-related service requests. Assist in configuring and deploying IP phones and softphones. Must have basic knowledge of Networking. Troubleshoot basic call quality issues. Handle end-user VoIP issues such as one-way audio, registration failure, or voicemail access. Perform basic network diagnostics. Escalate tickets as per SLA guidelines using tools like ServiceNow. Follow standard operating procedures (SOPs) and maintain documentation.

Skill Requirements

Diploma or bachelor’s degree in computer science, IT, Electronics, or related field. Basic understanding of TCP/IP, DNS, DHCP, SIP, RTP, and VoIP protocols. Familiarity with IP PBX systems (e.g., Cisco CallManager, Asterisk, Avaya, FreePBX). Good communication skills and customer service orientation. Ability to work in shifts (24x7 environment if required). Certification(s) like CCNA (Voice/Collab), CompTIA Network+, or equivalent – preferred but not mandatory.

Other Requirements

NA
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.