Job Summary
Job description: Position /Skills: Integrated Command Center Experience Level: 0 to 2 Yrs. Job Location: Noida / Lucknow Role responsibilities Serving as the primary point of contact throughout the lifecycle of Critical Incidents Be part of a 24*7 rota to manage P1s/P2s and P3 Escalation bridges and Dashboard monitoring Assisting with paging/emailing and coordinating conference bridges or war rooms as required Coordinating resources needed to troubleshoot, communicate, Critical/Major Incident Overseeing end-to-end investigation and resolution Sending initial communication for status updates and additional information Updating agreed channels and email distribution lists with notifications of updates and resolution Must Deliver SLA based services for operations management with the policies/processes Should Manage all critical/major incidents and supervising critical incidents from inception to closure within SLA Should Perform necessary impact analysis to determine the severity of an incident Co-ordination with multiple technical teams for quicker resolutions of Incidents Proactive actions should be taken on timely manner to reduce failure of Infrastructure services in response to the dashboard alerts Must assess reports to identify trends, facilitating in devising and implementing plans to improve delivery standards and presenting detailed reports to the management Involvements Client Facing Incident Management Change Task Management Requirements for this role include: ITIL4 qualified Working understanding of ITIL principles and concepts Working in a similar role for a managed service provider Exemplary written English and time-keeping skills IT literate with a working understanding of networking, server, storage, security, backup and virtualisation principles and concepts would be an added advantage
Key Responsibilities
Job description: Position /Skills: Integrated Command Center Experience Level: 0 to 2 Yrs. Job Location: Noida / Lucknow Role responsibilities Serving as the primary point of contact throughout the lifecycle of Critical Incidents Be part of a 24*7 rota to manage P1s/P2s and P3 Escalation bridges and Dashboard monitoring Assisting with paging/emailing and coordinating conference bridges or war rooms as required Coordinating resources needed to troubleshoot, communicate, Critical/Major Incident Overseeing end-to-end investigation and resolution Sending initial communication for status updates and additional information Updating agreed channels and email distribution lists with notifications of updates and resolution Must Deliver SLA based services for operations management with the policies/processes Should Manage all critical/major incidents and supervising critical incidents from inception to closure within SLA Should Perform necessary impact analysis to determine the severity of an incident Co-ordination with multiple technical teams for quicker resolutions of Incidents Proactive actions should be taken on timely manner to reduce failure of Infrastructure services in response to the dashboard alerts Must assess reports to identify trends, facilitating in devising and implementing plans to improve delivery standards and presenting detailed reports to the management Involvements Client Facing Incident Management Change Task Management Requirements for this role include: ITIL4 qualified Working understanding of ITIL principles and concepts Working in a similar role for a managed service provider Exemplary written English and time-keeping skills IT literate with a working understanding of networking, server, storage, security, backup and virtualisation principles and concepts would be an added advantage
Skill Requirements
Job description: Position /Skills: Integrated Command Center Experience Level: 0 to 2 Yrs. Job Location: Noida / Lucknow Role responsibilities Serving as the primary point of contact throughout the lifecycle of Critical Incidents Be part of a 24*7 rota to manage P1s/P2s and P3 Escalation bridges and Dashboard monitoring Assisting with paging/emailing and coordinating conference bridges or war rooms as required Coordinating resources needed to troubleshoot, communicate, Critical/Major Incident Overseeing end-to-end investigation and resolution Sending initial communication for status updates and additional information Updating agreed channels and email distribution lists with notifications of updates and resolution Must Deliver SLA based services for operations management with the policies/processes Should Manage all critical/major incidents and supervising critical incidents from inception to closure within SLA Should Perform necessary impact analysis to determine the severity of an incident Co-ordination with multiple technical teams for quicker resolutions of Incidents Proactive actions should be taken on timely manner to reduce failure of Infrastructure services in response to the dashboard alerts Must assess reports to identify trends, facilitating in devising and implementing plans to improve delivery standards and presenting detailed reports to the management Involvements Client Facing Incident Management Change Task Management Requirements for this role include: ITIL4 qualified Working understanding of ITIL principles and concepts Working in a similar role for a managed service provider Exemplary written English and time-keeping skills IT literate with a working understanding of networking, server, storage, security, backup and virtualisation principles and concepts would be an added advantage