Engineer (Support & Operations)
India
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Job Description
Engineer (Support & Operations)
Nagpur, Maharashtra

Job Summary

Experience working with EMC SAN, EMC NAS and Block Storage technologies 

Has applied knowledge of SAN, and various EMC products 

Experience working with Enterprise Class Storage Arrays 

Experience working in EMC Powerstore, Powermax, Infinidat, EMC VMAX, Hitachi VSP, EMC Isilon, IBM Content Platform etc., 

Experience in any of the replication technology like SRDF, Recoverpoint etc., 

Experience working with EMC FAST Experience working with EMC SRDF and Timefinder 

Experience working with Cisco SAN Switches 

Experience working with Brocade SAN Switches 

Experience working with Virtual SAN environments 

Experience working with AIX, Solaris, Windows, Linux, VMWare within the SAN environment 

Experience with capacity planning within the SAN environment 

Experience with performance analysis within the SAN environment 

Strong knowledge of tape SAN Fabric using Brocade switches - Director class and edge technology, zoning and configuration 

Strong Knowledge on IBM TSM Backup. 

Strong knowledge on Database agents, VM backup solutions etc., 

Strong knowledge of EMC Data Domain and other Backup Storage. 

Strong troubleshooting skills for both tape SAN and TSM technology 

Strong encryption setup and troubleshooting knowledge. 

Strong scripting skills in Python, Shell and Perl 

Good documentation skills required 

Very good problem-solving skills 

Good understanding of ITIL processes 

Working experience in ticketing tools like ServiceNow etc., 

Key Responsibilities

Managing the Storage environment consisting of Block, NAS and COS

Managing the SAN switches

Handling incidents, changes, service requests and problem tickets

Perform Root cause analysis

Participating in daily huddles

Performing automations and service improvements

Skill Requirements

Clear understanding of Storage concepts and architecture

LUN Provisioning

Troubleshooting Storage related issues

Performing coordination with vendor for hardware repalcements

Performance tuning 

capacity and performance optimization

Other Requirements

Skills on automations, scripting

ITIL ticketing tool knowledge

 

 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.