Engineer (Support & Operations)
India
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Job Description
Engineer (Support & Operations)
Nagpur, Maharashtra

Job Summary

  • Provide 24x7 L2 support for MS SQL, DB2, Oracle Exadata/Exacc, PostgreSQL, and MongoDB
  • Focus on monitoring, incident triage, and SOP-based resolution of alerts and tickets
  • Work in rotational shifts supporting production database environments

Key Responsibilities

  • Monitor database alerts and ServiceNow incidents generated via monitoring tools

  • Perform initial triage and resolution using SOPs/runbooks

  • Handle routine service requests (access, job monitoring, basic configurations)

  • Track backup status, availability, and job failures and take corrective actions

  • Assist in change execution based on inputs from L3 teams

    • Follow end-to-end change management process (documentation, approvals, validation)

  • Escalate complex issues to L3 DBAs with proper analysis and logs

  • Ensure SLA adherence for incidents and service requests

  • Maintain accurate ticket updates, documentation, and shift handovers

Skill Requirements

  • Basic knowledge of either of: MS SQL, DB2, Oracle and/or PostgreSQL, MongoDB
  • Understanding of database monitoring, backup/recovery concepts
  • Experience with ServiceNow / ITSM tools
  • Knowledge of ITIL (Incident, Change, Problem management)

Other Requirements

Experience

  • 2–5 years in database / production support (L2 preferred)
  • Experience in 24x7 support environment
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.