Engineer (Support & Operations)
India
Job Description
Engineer (Support & Operations)
Nagpur, Maharashtra
Job Summary
Provide 24x7 L2 support for MS SQL, DB2, Oracle Exadata/Exacc, PostgreSQL, and MongoDBFocus on monitoring, incident triage, and SOP-based resolution of alerts and ticketsWork in rotational shifts supporting production database environments
Key Responsibilities
Monitor database alerts and ServiceNow incidents generated via monitoring tools
Perform initial triage and resolution using SOPs/runbooks
Handle routine service requests (access, job monitoring, basic configurations)
Track backup status, availability, and job failures and take corrective actions
Assist in change execution based on inputs from L3 teams
- Follow end-to-end change management process (documentation, approvals, validation)
Escalate complex issues to L3 DBAs with proper analysis and logs
Ensure SLA adherence for incidents and service requests
Maintain accurate ticket updates, documentation, and shift handovers
Skill Requirements
Basic knowledge of: MS SQL, DB2, Oracle, PostgreSQL, MongoDB
Understanding of database monitoring, backup/recovery concepts
Experience with ServiceNow / ITSM toolsKnowledge of ITIL (Incident, Change, Problem management)
Other Requirements
2–5 years in database / production support (L2 preferred)Experience in 24x7 support environment
Information at a Glance