Engineer (Support & Operations)
India
Job Description
Engineer (Support & Operations)
Pune, Maharashtra
Job Summary
Responsible for monitoring, managing, and supporting enterprise batch processing and workload automation using BMC Control‑M. Ensure successful execution of scheduled jobs, timely resolution of batch failures, SLA adherence, and seamless production operations in a 24x7 environment. [Anjul_Resume | PDF], [HCL Canada...ion Review | PowerPoint]
Key Responsibilities
| Monitor daily batch cycles and Control‑M job execution. |
| Investigate, troubleshoot, and recover failed/abended jobs. |
| Create, modify, schedule, and maintain batch jobs and workflows in Control‑M. |
| Analyze job dependencies, calendars, conditions, and scheduling requirements. |
| Perform reruns, force OKs, and recovery activities as per operational procedures. |
| Coordinate with application, infrastructure, and database teams for issue resolution. |
| Manage incidents, service requests, and changes through ServiceNow. |
| Ensure batch processing meets defined SLAs and operational KPIs. |
| Generate batch execution reports and operational dashboards. |
| Participate in bridge calls, major incident management, and on-call support. |
| Support Control‑M upgrades, migrations, and automation initiatives. |
| Maintain operational documentation, SOPs, and knowledge articles. |
Skill Requirements
| Hands-on experience with BMC Control‑M. |
| Strong understanding of batch scheduling and workload automation. |
| Knowledge of Unix/Linux commands and scripting fundamentals. |
| Experience with incident and change management tools (ServiceNow preferred). |
| Understanding of job dependencies, calendars, conditions, and SLA management. |
| Exposure to production support and operational monitoring. |
| Strong troubleshooting and analytical skills. |
Other Requirements
| Preferred Skills |
| Shell scripting (Unix/Linux). |
| Mainframe batch operations (CA7, Zeke, JES, SDSF) exposure. |
| Database knowledge (Oracle, SQL, DB2). |
| Workload automation migration experience. |
| ITIL process knowledge. |
| Experience |
| L1: 1–3 years in Batch/Control‑M Operations. |
| L2: 3–5 years with job scheduling, troubleshooting, and production support. |
| L3/SME: 5+ years with administration, optimization, and automation expertise. |
| Education |
| Bachelor's degree in Computer Science, Information Technology, or related field. |
| Key KPIs |
| Batch SLA adherence. |
| Job success rate. |
| MTTR for batch failures. |
| Incident resolution within SLA. |
| Automation and operational efficiency improvements. |
Information at a Glance