Engineer (Support & Operations)
India
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Job Description
Engineer (Support & Operations)
Nagpur, Maharashtra

Job Summary

To develop and deliver codes for the work assigned in accordance with time| quality and cost standards.

Adhere to knowledge base articles and standard operating procedures for all assigned tasks. Perform initial troubleshooting for Windows and Unix servers. Provide timely updates on ticket progress and resolution status. Address common issues related to service alerts and cluster notifications. Monitor GSD MS Teams channels and mailbox for incoming tickets and customer queries. Respond to incidents and service requests within defined SLAs. Escalate unresolved issues to next-level support teams as required. Process server and shared drive access requests promptly. Manage user and proxy account creation, modification, and deletion in Windows and Unix environments. Administer group memberships and permissions effectively. Perform SSL certificate renewals and conduct basic validation checks. Monitor server performance metrics, including CPU, memory, and disk utilization. Track filesystem usage and ensure adequate free space availability. Monitor scheduled backups and troubleshoot failures when necessary. Communicate clearly and professionally with end-users and internal teams.
Skill Requirement :

Key Responsibilities

1. To develop the codes for the project as per work assignation.
2. To maintain the existing project and resolving the issues occurring in the existing project.
3. To work upon the new requests raised by the client and develop those features.
4. Documentation work.

Skill Requirements

 Monitor Server related incident and perform initial triage and escalate as and when needed.Windows server administration 

Other Requirements

Good communication and basic understanding of the server operations.\\\\r\\\\n \\\\r\\\\n
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.