Engineer (Support & Operations)
Sri Lanka
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Job Description
Engineer (Support & Operations)
Colombo, Western

Job Summary

To develop and deliver codes for the work assigned in accordance with time| quality and cost standards.

The Monitoring Engineer is responsible for proactively monitoring IT infrastructure, applications, and services to ensure high availability, performance, and reliability. The role involves detecting incidents, performing initial triage, escalating issues, and supporting continuous improvement of monitoring processes and tools.

Key Responsibilities

1. To develop the codes for the project as per work assignation.
2. To maintain the existing project and resolving the issues occurring in the existing project.
3. To work upon the new requests raised by the client and develop those features.
4. Documentation work.

Monitor infrastructure components including servers, networks, databases, cloud environments (Azure/AWS), and applications using enterprise monitoring tools. Perform 24/7 monitoring of alerts, events, and system health dashboards. Conduct initial triage, analysis, and troubleshooting of alerts/incidents. Raise, track, and update incidents in ITSM tools (e.g., ServiceNow). Escalate critical issues to appropriate support teams as per defined SLA/OLA. Ensure timely response and resolution to meet SLA commitments. Maintain and follow runbooks, SOPs, and escalation matrices. Perform routine health checks and generate monitoring reports. Identify recurring issues and support problem management initiatives. Collaborate with infrastructure, application, network, and security teams for issue resolution. Support patching, maintenance activities, and change monitoring. Ensure compliance with security and audit requirements.

Skill Requirements

 Bachelor’s degree in IT, Computer Science, or related field. 2–5 years of experience in infrastructure monitoring / NOC operations. Hands-on experience with monitoring tools such as:

Other Requirements

Experience with ITSM tools (ServiceNow preferred). Understanding of incident, problem, and change management processes (ITIL). Good analytical and troubleshooting skills.

Job Description : Strong communication and coordination skills\\\\r\\\\nAttention to detail\\\\r\\\\nAbility to work under pressure\\\\r\\\\nTeam collaboration and customer focus
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.