Engineer (Support & Operations)
India
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Job Description
Engineer (Support & Operations)
Lucknow, Uttar Pradesh

Job Summary

Service Desk - L1 - Analyst

Key Responsibilities

 Incident Triage: Answer support calls, chats, and emails, and log them into ITSM ticketing systems (e.g., ServiceNow). User Support: Perform basic troubleshooting for Microsoft 365, Windows/macOS, VPN connections, and hardware peripherals. Access Management: Handle account unlocks, password resets, and user provisioning/access rights. Escalation: Route unresolved or severe issues to the appropriate L2/L3 or specialized IT teams.

Skill Requirements

Understanding of Active Directory, O365 suite, networking principles (DNS, VPN), and remote troubleshooting tools.

Other Requirements

Exceptional customer service, patience, strong verbal and written communication, and ability to multitask.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.