Engineer - Access/Rights Management Tool, Microsoft Windows
India
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Job Description
Engineer - Access/Rights Management Tool, Microsoft Windows
Noida, Uttar Pradesh

Job Summary

SAP UAM and functional

Key Responsibilities

Authenticate identity of users requesting access changes. Provision access rights using established UAM protocols. Reset passwords for SAP and enterprise systems. Troubleshoot errors related to SAP login and navigation. Document tickets accurately within the IT service desk. Escalate complex issues to 2nd-level technical teams. Audit accounts periodically to remove inactive user profiles.

Skill Requirements

 Experience: Minimum 1–2 years in an IT service desk or technical support role. UAM Knowledge: Familiarity with Identity and Access Management (IAM) concepts. SAP Familiarity: Basic understanding of SAP GUI, T-codes, and user structures. Ticketing Systems: Hands-on experience with tools like ServiceNow, Jira, or Remedy. Communication Skills: Clear spoken and written English for troubleshooting with non-technical users. Security Awareness: Strong understanding of data privacy laws and password security principles

Other Requirements

The IT Support Specialist provides front-line technical assistance for SAP modules and User Access Management (UAM) systems. You will serve as the initial point of contact for employees facing access issues, password lockouts, and basic SAP navigational errors. Your primary goal is to resolve tickets efficiently while maintaining strict security compliance
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.