Engineer - Avaya (Telecommunications)
India
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Job Description
Engineer - Avaya (Telecommunications)

Job Summary

The Voice Support Engineer plays a crucial role in delivering high-quality support and operational solutions within the Voice - Avaya domain. This position is responsible for developing, maintaining, and enhancing voice applications, ensuring they meet organizational standards for quality, time, and cost.

Key Responsibilities

1. Develop And Implement Code For Voice - Avaya Applications Based On Project Requirements, Ensuring Adherence To Coding Standards And Best Practices.
2. Maintain And Troubleshoot Existing Voice - Avaya Systems, Identifying And Resolving Issues To Ensure Optimal Performance And Reliability.
3. Collaborate With Clients To Understand And Implement New Feature Requests, Enhancing Existing Voice Applications To Meet Evolving Needs.
4. Create And Maintain Comprehensive Documentation For All Development Work And Operational Procedures Related To Voice - Avaya Projects.

Skill Requirements

1. Basic Understanding Of Voice Avaya Technologies And Frameworks.
2. Familiarity With Coding And Scripting Languages Relevant To Voice Application Development.
3. Strong Problem-Solving Skills For Troubleshooting Voice Systems And Applications.
4. Fundamental Knowledge Of Documentation Practices.

Other Requirements

1. Optional But Valuable: Avaya Certified Support Specialist Or Equivalent Certifications In Voice Technologies
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.