Engineer - Critical Incident Management
India
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Job Description
Engineer - Critical Incident Management
Bengaluru, Karnataka

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Develop Automation Scripts Using Itil Frameworks And Tools Like Servicenow (Snow) To Streamline Critical Incident Management Processes And Improve Service Delivery.
2. Maintain And Troubleshoot Existing Automation Tools And Scripts, Ensuring High Availability And Performance In Incident Resolution.
3. Collaborate With Clients To Gather Requirements For New Automation Features And Implement Enhancements Using Bmc Remedy And Ca Service Desk.
4. Document Processes, Scripts, And Incident Management Workflows To Ensure Knowledge Transfer And Compliance With Itil Standards.

Skill Requirements

1. Proficient In Critical Incident Management And Itil Principles.
2. Familiarity With Servicenow (Snow), Bmc Remedy, And Ca Service Desk.
3. Basic Understanding Of Scripting Languages For Automation (E.G., Python, Powershell).
4. Strong Problem-Solving Skills And Attention To Detail.
5. Good Communication Skills For Client Interactions And Documentation.

Other Requirements

1. Itil Foundation Certification (Optional But Valuable)
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.