Engineer - Desk Side Services, AMT Asset Management Software
India
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Job Description
Engineer - Desk Side Services, AMT Asset Management Software
Nagpur, Maharashtra

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

The Plant Floor Support Engineer is responsible for providing technical support to manufacturing operations by ensuring smooth functioning of IT systems, production applications, and shop floor equipment. The role focuses on troubleshooting issues, minimizing downtime, and supporting continuous improvement initiatives in the plant environment.

Key Responsibilities

1. Develop Code For Asset Management Projects Using Relevant Programming Languages And Technologies, Ensuring Adherence To Time, Quality, And Cost Standards.
2. Maintain Existing Asset Management Systems By Troubleshooting And Resolving Issues, Applying Strong Problem-Solving Skills To Ensure Service Continuity.
3. Collaborate With Clients To Gather New Feature Requests And Implement Enhancements In Asset Management Solutions, Ensuring Alignment With Client Needs And Best Practices.
4. Create And Maintain Comprehensive Documentation For Code, Processes, And System Configurations To Support Knowledge Sharing And Operational Efficiency.

 Provide on-site technical support for plant floor systems, including MES (Manufacturing Execution Systems), SCADA, and production-related applications. Monitor and support shop floor IT infrastructure such as PCs, handheld devices, barcode scanners, printers, and network connectivity. Troubleshoot and resolve hardware, software, and network issues impacting production. Coordinate with cross-functional teams (production, quality, IT, and engineering) to resolve incidents quickly. Ensure minimal downtime by proactively addressing system issues and performing preventative maintenance. Support system upgrades, patches, and deployments in the plant environment. Maintain documentation for incidents, resolutions, and system configurations. Assist in user training and provide guidance on applications and systems used on the shop floor. Ensure compliance with IT policies, security standards, and safety regulations. Participate in continuous improvement initiatives and process optimization projects.

Skill Requirements

1. Basic Understanding Of Asset Management Services And Related Technologies
2. Familiarity With Programming Languages Relevant To Asset Management Solutions
3. Knowledge Of Troubleshooting Processes And Techniques For Resolving Software Issues
4. Strong Communication Skills For Collaboration With Clients And Documentation Purposes

Strong knowledge of: Windows OS and basic system administration Networking concepts (LAN/WAN, TCP/IP) Manufacturing systems (MES, SCADA) Experience in troubleshooting hardware and software issues. Familiarity with ITIL processes (incident, problem, change management) is an advantage. Good understanding of production workflows and industrial environments. Strong analytical and problem-solving skills.

Other Requirements

1. Optional But Valuable: Itil Foundation Certification
2. Optional But Valuable: Certification In Asset Management Or Related Field

Excellent communication and coordination skills Ability to work in a fast-paced production environment Strong team collaboration and customer support mindset Willingness to work in shifts or extended hours if required
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.