Engineer - Desk Side Services, AMT Asset Management Software
India
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Job Description
Engineer - Desk Side Services, AMT Asset Management Software
Lucknow, Uttar Pradesh

Job Summary

Job Summary : Key Responsibilities 1. Firewall Administration & Configuration Configure, manage, and maintain Palo Alto firewalls (PAN-OS / Panorama) Implement and manage security policies, NAT rules, and access controls [Urgent Req...DDI, LBaaS | Outlook] Perform firewall rule reviews, optimization, and cleanup activities [Urgent Req...DDI, LBaaS | Outlook] 2. Monitoring & Incident Management Monitor firewall health, logs, and security events Troubleshoot network/security incidents and perform root cause analysis Respond to and resolve incidents within SLA timelines [We are loo...ortigate, | Viva Engage] 3. Security & Compliance Enforce network security policies and standards Support IDS/IPS, VPN (GlobalProtect), and threat prevention services [Urgent Req...DDI, LBaaS | Outlook] Participate in audits and compliance activities 4. Change & Release Management Implement and validate firewall changes following ITIL processes Perform upgrades, patches, and firmware updates for firewall devices [We are loo...ortigate, | Viva Engage] 5. Network Integration & Support Support LAN/WAN connectivity, routing, switching, and VPN environments Work with Cisco, Azure, and cloud firewall integrations [Require in...eam member | Viva Engage] Collaborate with SOC, cloud, and application teams 6. Documentation & Reporting Maintain firewall configurations, SOPs, and network diagrams Document incidents, changes, and troubleshooting steps Generate performance and security reports Required Skills & Experience Technical Skills Strong hands-on experience with: Palo Alto NGFW (PAN-OS, Panorama, Prisma Access) Firewall policies, NAT, VPNs, IPSec tunnels Knowledge of: Routing & Switching (BGP, OSPF, VLANs, TCP/IP) [We are loo...ortigate, | Viva Engage] IDS/IPS, proxy, and network security frameworks [Urgent Req...DDI, LBaaS | Outlook] Experience with: Cloud platforms (Azure/AWS firewall integration) [Require in...eam member | Viva Engage] Network monitoring tools and SIEM ITSM tools (ServiceNow) [Require in...eam member | Viva Engage] Soft Skills Strong troubleshooting and analytical skills Excellent communication and documentation skills Ability to work in 24x7 support environments Qualifications Bachelor’s degree in IT / Computer Science or related field 3–10+ years of experience in network security / firewall administration Certifications (Preferred) Palo Alto PCNSE / PCNSA Cisco CCNA / CCNP Security CompTIA Security+ Typical Tools & Technologies Palo Alto Firewalls (PA Series, VM-Series) Panorama / Strata Cloud Manager Cisco ASA / Meraki / ISE VPN (GlobalProtect, IPsec) SIEM tools (Splunk / QRadar) Key Deliverables Stable and secure firewall operations Optimized rule base and reduced security risks Zero or minimal downtime with SLA adherence Audit-ready documentation and compliance alignment



Key Responsibilities

Job Responsibilities : Key Responsibilities 1. Firewall Administration & Configuration Configure, manage, and maintain Palo Alto firewalls (PAN-OS / Panorama) Implement and manage security policies, NAT rules, and access controls [Urgent Req...DDI, LBaaS | Outlook] Perform firewall rule reviews, optimization, and cleanup activities [Urgent Req...DDI, LBaaS | Outlook] 2. Monitoring & Incident Management Monitor firewall health, logs, and security events Troubleshoot network/security incidents and perform root cause analysis Respond to and resolve incidents within SLA timelines [We are loo...ortigate, | Viva Engage] 3. Security & Compliance Enforce network security policies and standards Support IDS/IPS, VPN (GlobalProtect), and threat prevention services [Urgent Req...DDI, LBaaS | Outlook] Participate in audits and compliance activities 4. Change & Release Management Implement and validate firewall changes following ITIL processes Perform upgrades, patches, and firmware updates for firewall devices [We are loo...ortigate, | Viva Engage] 5. Network Integration & Support Support LAN/WAN connectivity, routing, switching, and VPN environments Work with Cisco, Azure, and cloud firewall integrations [Require in...eam member | Viva Engage] Collaborate with SOC, cloud, and application teams 6. Documentation & Reporting Maintain firewall configurations, SOPs, and network diagrams Document incidents, changes, and troubleshooting steps Generate performance and security reports Required Skills & Experience Technical Skills Strong hands-on experience with: Palo Alto NGFW (PAN-OS, Panorama, Prisma Access) Firewall policies, NAT, VPNs, IPSec tunnels Knowledge of: Routing & Switching (BGP, OSPF, VLANs, TCP/IP) [We are loo...ortigate, | Viva Engage] IDS/IPS, proxy, and network security frameworks [Urgent Req...DDI, LBaaS | Outlook] Experience with: Cloud platforms (Azure/AWS firewall integration) [Require in...eam member | Viva Engage] Network monitoring tools and SIEM ITSM tools (ServiceNow) [Require in...eam member | Viva Engage] Soft Skills Strong troubleshooting and analytical skills Excellent communication and documentation skills Ability to work in 24x7 support environments Qualifications Bachelor’s degree in IT / Computer Science or related field 3–10+ years of experience in network security / firewall administration Certifications (Preferred) Palo Alto PCNSE / PCNSA Cisco CCNA / CCNP Security CompTIA Security+ Typical Tools & Technologies Palo Alto Firewalls (PA Series, VM-Series) Panorama / Strata Cloud Manager Cisco ASA / Meraki / ISE VPN (GlobalProtect, IPsec) SIEM tools (Splunk / QRadar) Key Deliverables Stable and secure firewall operations Optimized rule base and reduced security risks Zero or minimal downtime with SLA adherence Audit-ready documentation and compliance alignment



Skill Requirements

Skill Requirement : Key Responsibilities 1. Firewall Administration & Configuration Configure, manage, and maintain Palo Alto firewalls (PAN-OS / Panorama) Implement and manage security policies, NAT rules, and access controls [Urgent Req...DDI, LBaaS | Outlook] Perform firewall rule reviews, optimization, and cleanup activities [Urgent Req...DDI, LBaaS | Outlook] 2. Monitoring & Incident Management Monitor firewall health, logs, and security events Troubleshoot network/security incidents and perform root cause analysis Respond to and resolve incidents within SLA timelines [We are loo...ortigate, | Viva Engage] 3. Security & Compliance Enforce network security policies and standards Support IDS/IPS, VPN (GlobalProtect), and threat prevention services [Urgent Req...DDI, LBaaS | Outlook] Participate in audits and compliance activities 4. Change & Release Management Implement and validate firewall changes following ITIL processes Perform upgrades, patches, and firmware updates for firewall devices [We are loo...ortigate, | Viva Engage] 5. Network Integration & Support Support LAN/WAN connectivity, routing, switching, and VPN environments Work with Cisco, Azure, and cloud firewall integrations [Require in...eam member | Viva Engage] Collaborate with SOC, cloud, and application teams 6. Documentation & Reporting Maintain firewall configurations, SOPs, and network diagrams Document incidents, changes, and troubleshooting steps Generate performance and security reports Required Skills & Experience Technical Skills Strong hands-on experience with: Palo Alto NGFW (PAN-OS, Panorama, Prisma Access) Firewall policies, NAT, VPNs, IPSec tunnels Knowledge of: Routing & Switching (BGP, OSPF, VLANs, TCP/IP) [We are loo...ortigate, | Viva Engage] IDS/IPS, proxy, and network security frameworks [Urgent Req...DDI, LBaaS | Outlook] Experience with: Cloud platforms (Azure/AWS firewall integration) [Require in...eam member | Viva Engage] Network monitoring tools and SIEM ITSM tools (ServiceNow) [Require in...eam member | Viva Engage] Soft Skills Strong troubleshooting and analytical skills Excellent communication and documentation skills Ability to work in 24x7 support environments Qualifications Bachelor’s degree in IT / Computer Science or related field 3–10+ years of experience in network security / firewall administration Certifications (Preferred) Palo Alto PCNSE / PCNSA Cisco CCNA / CCNP Security CompTIA Security+ Typical Tools & Technologies Palo Alto Firewalls (PA Series, VM-Series) Panorama / Strata Cloud Manager Cisco ASA / Meraki / ISE VPN (GlobalProtect, IPsec) SIEM tools (Splunk / QRadar) Key Deliverables Stable and secure firewall operations Optimized rule base and reduced security risks Zero or minimal downtime with SLA adherence Audit-ready documentation and compliance alignment



Other Requirements

Other Requirement : Key Responsibilities 1. Firewall Administration & Configuration Configure, manage, and maintain Palo Alto firewalls (PAN-OS / Panorama) Implement and manage security policies, NAT rules, and access controls [Urgent Req...DDI, LBaaS | Outlook] Perform firewall rule reviews, optimization, and cleanup activities [Urgent Req...DDI, LBaaS | Outlook] 2. Monitoring & Incident Management Monitor firewall health, logs, and security events Troubleshoot network/security incidents and perform root cause analysis Respond to and resolve incidents within SLA timelines [We are loo...ortigate, | Viva Engage] 3. Security & Compliance Enforce network security policies and standards Support IDS/IPS, VPN (GlobalProtect), and threat prevention services [Urgent Req...DDI, LBaaS | Outlook] Participate in audits and compliance activities 4. Change & Release Management Implement and validate firewall changes following ITIL processes Perform upgrades, patches, and firmware updates for firewall devices [We are loo...ortigate, | Viva Engage] 5. Network Integration & Support Support LAN/WAN connectivity, routing, switching, and VPN environments Work with Cisco, Azure, and cloud firewall integrations [Require in...eam member | Viva Engage] Collaborate with SOC, cloud, and application teams 6. Documentation & Reporting Maintain firewall configurations, SOPs, and network diagrams Document incidents, changes, and troubleshooting steps Generate performance and security reports Required Skills & Experience Technical Skills Strong hands-on experience with: Palo Alto NGFW (PAN-OS, Panorama, Prisma Access) Firewall policies, NAT, VPNs, IPSec tunnels Knowledge of: Routing & Switching (BGP, OSPF, VLANs, TCP/IP) [We are loo...ortigate, | Viva Engage] IDS/IPS, proxy, and network security frameworks [Urgent Req...DDI, LBaaS | Outlook] Experience with: Cloud platforms (Azure/AWS firewall integration) [Require in...eam member | Viva Engage] Network monitoring tools and SIEM ITSM tools (ServiceNow) [Require in...eam member | Viva Engage] Soft Skills Strong troubleshooting and analytical skills Excellent communication and documentation skills Ability to work in 24x7 support environments Qualifications Bachelor’s degree in IT / Computer Science or related field 3–10+ years of experience in network security / firewall administration Certifications (Preferred) Palo Alto PCNSE / PCNSA Cisco CCNA / CCNP Security CompTIA Security+ Typical Tools & Technologies Palo Alto Firewalls (PA Series, VM-Series) Panorama / Strata Cloud Manager Cisco ASA / Meraki / ISE VPN (GlobalProtect, IPsec) SIEM tools (Splunk / QRadar) Key Deliverables Stable and secure firewall operations Optimized rule base and reduced security risks Zero or minimal downtime with SLA adherence Audit-ready documentation and compliance alignment
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2026 totaled $14.7 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.