Engineer - Hardware Asset Management
Bulgaria
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Job Description
Engineer - Hardware Asset Management
Sofia, Sofia City

Job Summary

The Support Operations Engineer plays a crucial role in ensuring the reliability and functionality of hardware systems. This position focuses on diagnosing and resolving hardware issues, maintaining operational efficiency, and implementing solutions that align with organizational standards.

Key Responsibilities

1. Perform Hardware Diagnostics And Troubleshooting By Utilizing Tools And Methodologies To Identify And Rectify Hardware Failures, Ensuring Minimal Downtime And Optimal Performance.
2. Execute Hardware Break-Fix Operations, Applying Knowledge Of Various Hardware Components To Replace Or Repair Defective Parts In A Timely Manner.
3. Respond To Client Requests For New Hardware Features By Analyzing Requirements And Implementing Modifications To Enhance System Capabilities.
4. Maintain Comprehensive Documentation Of Hardware Issues, Resolutions, And Procedures To Support Knowledge Sharing And Compliance With Operational Standards.

Skill Requirements

1. Basic Understanding Of Hardware Troubleshooting Techniques And Break-Fix Processes.
2. Familiarity With Various Hardware Components, Including Servers, Pcs, And Peripherals.
3. Fundamental Knowledge Of Operating Systems And Hardware Interfaces.

Other Requirements

1. Optional But Valuable Certifications: Comptia A+, Microsoft Certified: Modern Desktop Administrator Associate
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.