Enterprise Architect - Program & Project Management
India
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Job Description
Enterprise Architect - Program & Project Management
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

Job Description

Delivery Unit Head (Digital Foundation Services)

Role Title: Delivery Unit Head (DU Head)

Designation: Associate Director

Band: E6.1
Function: Digital Foundation Services (DFS)
Location: India (Global Delivery Responsibility

Role Overview

A senior leadership role responsible for end-to-end global delivery of Digital Foundation Services across multiple enterprise clients. The role owns delivery strategy, operations, P&L, transformation, and customer satisfaction, ensuring scalable, resilient, and innovation-driven services aligned to business outcomes.

The DU Head acts as a trusted partner to CXO stakeholders, driving operational excellence, automation-led transformation, and margin optimisation across a distributed global delivery model.

Scope of Services (Digital Foundation Services)

Accountable for integrated delivery across:

  • Hybrid Cloud & Data Center Services (Private, Public, Multi-cloud)
  • Workplace & End User Computing (EUC) (VDI, digital workplace, endpoint services)
  • Network Services (LAN/WAN, SD-WAN, connectivity, telecom)
  • Cybersecurity Operations (SOC, IAM, vulnerability management, compliance)
  • Platform & Infrastructure Services (OS, database, middleware, storage, backup)
  • Service Integration & Management (SIAM) / ITSM (ITIL-based)
  • Automation, AIOps & Observability platforms
  • Transformation programs (Cloud migration, DC exit, modernization)

Key Responsibilities

Key Responsibilities

1. Delivery Leadership & Operational Excellence

  • Own end-to-end service delivery across global engagements with 24x7 operations
  • Ensure SLA/KPI adherence, service quality, and operational stability
  • Establish strong governance frameworks, reporting cadence, and audit compliance
  • Monitor delivery health, risks, escalations, and drive timely resolution

2. P&L and Financial Management

  • Own P&L for large portfolios (~$50M–$100M+)
  • Drive cost optimisation, productivity, and margin improvement (DRC initiatives)
  • Ensure accurate forecasting, billing, revenue assurance, and cost governance

3. Customer & Stakeholder Management

  • Build strong relationships with CIOs, Infrastructure Heads, and CXOs
  • Lead governance forums, steering committees, and executive reviews
  • Act as single point of accountability for delivery outcomes
  • Drive customer satisfaction (CSAT) and business alignment

4. Transformation & Innovation

  • Lead cloud transformation, infrastructure modernisation, and automation programs
  • Drive AI/GenAI, AIOps, and automation-led delivery models
  • Identify and execute value creation initiatives (cost savings, productivity, experience improvement)
  • Expand service scope and support deal growth and renewals

5. Delivery Governance & Compliance

  • Ensure strict adherence to ITIL processes (Incident, Problem, Change, Release)
  • Drive process standardisation, audit readiness, and regulatory compliance
  • Maintain quality assurance and continuous service improvement frameworks

6. People Leadership & Capability Development

  • Lead large, global teams (100+ FTEs, multi-location delivery)
  • Drive resource optimisation, utilisation improvement, and attrition control
  • Build strong leadership bench and succession plans
  • Foster a culture of ownership, accountability, and continuous improvement

7. Risk, Change & Program Management

  • Identify, assess, and mitigate delivery and contractual risks
  • Oversee transition, transformation, and large-scale change programs
  • Ensure seamless integration of new services, technologies, and delivery models

Skill Requirements

Required Experience & Skills

Core Experience

  • 15+ years in IT Infrastructure / Cloud / Managed Services delivery
  • Strong experience in global delivery model (offshore–onsite)
  • Proven track record managing large-scale infrastructure operations and transitions
  • Experience managing P&L and large enterprise portfolios

Technical & Functional Expertise

  • Strong knowledge across Cloud (AWS/Azure/GCP), Data Center, Network, EUC, Security
  • Deep understanding of ITIL/ITSM frameworks and service operations
  • Experience with automation, observability, and digital operations platforms
  • Exposure to cloud migration, DC transformation, and modernization programs

Leadership Capabilities

  • Strong CXO-level communication and stakeholder management
  • Ability to lead large distributed teams and multi-vendor environments
  • Strong analytical, decision-making, and problem-solving skills
  • Proven ability to drive transformation, growth, and customer outcomes

Education & Certifications

  • Bachelor’s or Master’s degree in Engineering / Technology / Management
  • ITIL Certification (Intermediate/Expert preferred)
  • Cloud Certifications (AWS / Azure / GCP) – desirable

Other Requirements

Success Metrics (Outcomes-Oriented)

  • SLA / KPI adherence and service stability improvement
  • CSAT improvement and client retention
  • Margin expansion and cost optimisation
  • Automation adoption and productivity gains
  • Successful delivery of transformation programs
  • Revenue growth and account expansion
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2026 totaled $14.7 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.