Enterprise Architect
India
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Job Description
Enterprise Architect
Noida, Uttar Pradesh

Job Summary

Seeking a technology expert to establish and drive our AI-Native Operations capability. The leader will define the strategy, operating model, and transformation framework for modern operations, managed services, AIOps, and autonomous operations practices. The individual will act as a strategic advisor, mentor, and capability builder, driving the transformation from traditional ASM models to AI-Native operations while enabling customer-facing FDE teams.

Key Responsibilities

Capability Leadership           

  • "Define strategy & operating model for AI-Native operations.
  • Establish competency frameworks, standards, and best practices
  • Drive the evolution of traditional ASM organizations toward autonomous operations"

AI-Native Operations Transformation          

  • Define transformation approaches for AIOps, Agentic operations, Autonomous Incident management, predictive operations, self-healing systems

Customer & Business Support         

  • "Support strategic customer engagements and transformation programs
  • Conduct operational maturity assessments and roadmap workshops
  • Define value realization frameworks and business cases"

Capability Development & Mentoring         

  • "Mentor FDEs, and operations leaders
  • Develop internal capability programs
  • Build assessment and certification frameworks"

Skill Requirements

Technical Skills          

  • "Operations & Reliability: SRE, ASM, Managed Services, Incident & Problem Management
  • Observability: Prometheus / Grafana, Dynatrace
  • Cloud & Platforms: Kubernetes, Hyperscalers
  • Automation & Operations: AIOps platforms, ITSM platforms, workflow automation, runbook automation
  • AI Technologies: GenAI platforms, Agentic AI frameworks, Autonomous operations platforms"

Consulting & Customer Skills           

  • "Strong business and operational problem-solving capabilities
  • Ability to facilitate transformation workshops and executive discussions
  • Excellent communication and stakeholder management skills"

Other Requirements

15+ years of experience in operations, ASM, SRE managed ,services, or operations transformation
Experience leading operations transformation programs
Strong customer advisory and consulting experience
Experience building enterprise capabilities & mentoring senior talent
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.