Job Summary

Candidates will interface with end users / Customers and other technology experts to troubleshoot operational issues and implement Firewall solutions as required.

·         To Support Incident / Service Operations Manager in all occurring technical topics.

·         To ensure normal services are restored as quickly as possible and adverse impact on operations due to incidents in IT environment is minimized.

·         To operate Firewall & Network Security services, systems and applications.

·         Monitor all events that occur in the enterprise IT environment to allow normal operations and to detect and escalate exception conditions.

·         To ensure that Configuration Items (any component that needs to be managed in order to deliver an IT Service) are identified, accounted, reported, verified and audited.

Key Responsibilities

·         Operate Firewall. & Network security infrastructure and monitor system reliability and performance.

·         Provide operational support for Cisco, Checkpoint, Palo Alto & Fortinet Firewall service.

·         Configure firewall rules on Check Point, Cisco, Palo Alto & Fortinet platforms.

·         Perform testing and verification with end users to verify firewall policies work as expected.

·         Effectively communicates with business customers to troubleshoot connectivity issues.

·         Respond to unplanned events that adversely affect the network or computing environment.

·         Operate and maintains security infrastructure, track significant problems, monitor performance, and perform upgrades to hardware and software as required.

·         Maintains documentation regarding network configurations, operating procedures, and service records relating to network hardware and software.

·         Acts as subject matter expert for all technical related issues and owns functional escalations until resolution.

·         Ensure that an up-to-date asset inventory for all technology assets is maintained

·         To ensure prompt and efficient resolution of incidents, meeting SLA requirements. 

·         Manage and engage with third party suppliers or maintainers as required. 

·         Monitoring and Management of customer solutions including Inventory administration and updates. 

Skill Requirements

·         Operate Firewall. & Network security infrastructure and monitor system reliability and performance.

·         Provide operational support for Cisco, Checkpoint, Palo Alto & Fortinet Firewall service.

·         Configure firewall rules on Check Point, Cisco, Palo Alto & Fortinet platforms.

·         Perform testing and verification with end users to verify firewall policies work as expected.

·         Effectively communicates with business customers to troubleshoot connectivity issues.

·         Respond to unplanned events that adversely affect the network or computing environment.

·         Operate and maintains security infrastructure, track significant problems, monitor performance, and perform upgrades to hardware and software as required.

·         Maintains documentation regarding network configurations, operating procedures, and service records relating to network hardware and software.

·         Acts as subject matter expert for all technical related issues and owns functional escalations until resolution.

·         Ensure that an up-to-date asset inventory for all technology assets is maintained

·         To ensure prompt and efficient resolution of incidents, meeting SLA requirements. 

·         Manage and engage with third party suppliers or maintainers as required. 

·         Monitoring and Management of customer solutions including Inventory administration and updates. 

Other Requirements

Required Experience and Educational Qualification:

• 0-2.5 Years
• Any Graduate
• B Tech, B.I.T, B.Tech

Other relevant skills:

• Strong communication skills
• Ability to multi-task, prioritize, and meet timelines on deliverables
• Ability to work in an unsettled environment, and is able to bring in the stability
• Good stakeholder & Team Management Skills
• Leadership hiring skills
• Proficient in MS Office