Field Support Technician
United States
Apply now
Job Description
Field Support Technician
Lincoln, Nebraska

Job Summary

As an IT Field Services & Onsite Support Technician, you will be a key member of our team, providing essential on-site technical support to our clients. You will be the first point of contact for resolving their technology issues, ensuring smooth operations, and maximizing their productivity. You will play a crucial role in maintaining the IT infrastructure and ensuring satisfaction. You will troubleshoot, diagnose, and resolve hardware and software issues, ensuring optimal system performance and user satisfaction. This role requires strong technical skills, excellent problem-solving abilities, and a customer-centric approach.

Key Responsibilities

  • On-Site Support:
    • Travel to client sites to provide in-person technical assistance.
    • Install, configure, and upgrade computer hardware and software.
    • Troubleshoot and resolve a wide range of IT issues, including network connectivity, printer problems, and software malfunctions.
    • Audio and Video equipment Support including Health Checks 
    • Asset Management & Disposal
    • Data recovery and backup solutions

Skill Requirements

    • Effective Communication: Clearly explaining technical concepts to non-technical customers. Excellent verbal and written communication skills.
    • Problem-Solving: Identifying and resolving customer issues efficiently and accurately.
    • Patience and Empathy: Ability to build professional rapport with clients and maintain positive relationships.
    • Attention to detail and strong organizational skills.

Other Requirements
Maximum Salary (US):  76000
Minimum Salary (US):  47000
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.