GCP Application Technical Specialist
United States
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Job Description
GCP Application Technical Specialist
Broward, Florida

Job Summary

8+ years of commercial software development
experience using Java and/or Python. 2.
Design and implement scalable CCaaS and IVA
solutions leveraging leading Cloud and enterprise conversational AI / customer
service solutions including conversational IVR design, NLU/NLP modeling, intent
and flow orchestration, webhook integrations, speech-to-text/text-to-speech.3.
Architect secure, resilient cloud infrastructure
on major cloud services provider using services such as GKE, Cloud Run, Cloud
Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design,
encryption, multi-region high availability, and Infrastructure as Code
(Terraform) to support enterprise-grade customer experience platforms

Key Responsibilities

Architect, implement, and optimize CCaaS
solutions, including ACD (Automatic Call Distribution), skills-based routing,
dialer, omnichannel capabilities, and campaign management, ensuring scalable,
secure, and compliant contact center operations.5.
Have experience in leading integrations and
migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI
integrations, webhooks, SIP/WebRTC, security configuration, and transition from
legacy contact center platforms to Cloud based solutions.6.
Design, develop, and maintain data
pipelines/models/datasets to support CCaaS data platforms while ensuring data
quality, reliability, security, and compliance.

Skill Requirements

Experience building and integrating AI/ML
solutions such as Xgboost, SARIMA, Prophet, prompt engineering and TensorFlow
into production systems.8.
Understanding model lifecycle including
evaluations, hyperparameters, tuning, and ongoing monitoring, model governance,
bias mitigation, and explainability.9.
Experience with Agile development, CI/CD, DevOps
and Observability.10. Hands
on experience with Kafka, Relational, and/or NoSQL databases. 11. Experience
in Data Architecture design and modeling should possess strong skills in
designing and modeling complex systems and architectures.12. Understanding
of data structures, algorithms, and design patterns13. Looks
proactively beyond the obvious for continuous improvement opportunities.14. Leadership
and communication: lead teams and collaborate with stakeholders, so strong
leadership and communication skills are essential.

Other Requirements

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Maximum Salary (US):  161000
Minimum Salary (US):  105000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.