Group Operations Manager - Service Delivery Management
India
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Job Description
Group Operations Manager - Service Delivery Management
Noida, Uttar Pradesh

Job Summary

 : Job Title: IT Program ManagerRole SummaryThe IT Program Manager is accountable for overseeing large, complex IT programs consisting of multiple interrelated projects across infrastructure, applications, service management, and digital initiatives. This role ensures strategic alignment, delivery excellence, risk management, and measurable business outcomes while serving as the primary interface to senior IT and business leadership. Key ResponsibilitiesProgram Governance & Strategy• Own end to end delivery of enterprise IT programs aligned to business and technology strategy• Establish program governance, operating model, roadmaps, and success metrics• Ensure alignment across IT architecture, security, compliance, and enterprise standardsIT Delivery & Execution• Lead multiple concurrent IT projects across domains such as Service Desk, Infrastructure, Cloud, Applications, Security, and Automation• Manage program schedules, dependencies, milestones, risks, and inter team handoffs• Ensure adherence to ITIL, SDLC, Agile, or hybrid delivery models as applicableStakeholder & Executive Management• Act as the single point of accountability for IT program health and outcomes• Provide concise, CIO /CDIO ready dashboards, executive summaries, and risk outlooks• Manage escalations and drive issue resolution across L2/L3 teams, vendors, and partnersFinancial & Resource Management• Own program budgets, forecasting, cost optimization, and financial reporting• Manage resource planning across internal teams, vendors, and managed services partners• Ensure SLA, KPI, and contractual commitments are metRisk, Dependency & Change Management• Proactively identify and mitigate IT risks (availability, security, performance, compliance)• Manage cross platform and cross vendor dependencies• Drive change management, communication, and adoption across IT and business teamsOperational Excellence & Continuous Improvement• Drive standardization, automation, and process improvements across IT programs• Leverage data, trends, and analytics to improve delivery predictability and outcomes• Capture lessons learned and institutionalize best practices Required Skills & Competencies• Strong IT program governance and large scale delivery experience• Deep understanding of enterprise IT environments and service operations• Executive level communication and stakeholder management skills• Strong financial management and program reporting expertise• Proven ability to manage complexity, ambiguity, and competing priorities• Data driven, risk focused, and outcome oriented mindset Experience & Qualifications• 10+ years of experience in IT program or project management• Proven experience managing large, enterprise IT or transformation programs• Strong background in IT Service Management, Infrastructure, or Application delivery• Certifications preferred: PMP, PgMP, ITIL, SAFe, TOGAF (as applicable)• Experience working with global delivery teams and third party vendors Tools & Environment (Preferred)• IT PM and Agile tools (MS Project, Jira, Azure DevOps)• ITSM platforms (ServiceNow or equivalent)• Reporting & analytics tools (Power BI, Excel, executive dashboards) Success Measures• Predictable and on time IT program delivery• Reduced operational risk and improved service stability• High stakeholder satisfaction and executive confidence• Measurable business and technology outcomes

Key Responsibilities

Job Responsibilities : Job Title: IT Program ManagerRole SummaryThe IT Program Manager is accountable for overseeing large, complex IT programs consisting of multiple interrelated projects across infrastructure, applications, service management, and digital initiatives. This role ensures strategic alignment, delivery excellence, risk management, and measurable business outcomes while serving as the primary interface to senior IT and business leadership. Key ResponsibilitiesProgram Governance & Strategy• Own end to end delivery of enterprise IT programs aligned to business and technology strategy• Establish program governance, operating model, roadmaps, and success metrics• Ensure alignment across IT architecture, security, compliance, and enterprise standardsIT Delivery & Execution• Lead multiple concurrent IT projects across domains such as Service Desk, Infrastructure, Cloud, Applications, Security, and Automation• Manage program schedules, dependencies, milestones, risks, and inter team handoffs• Ensure adherence to ITIL, SDLC, Agile, or hybrid delivery models as applicableStakeholder & Executive Management• Act as the single point of accountability for IT program health and outcomes• Provide concise, CIO /CDIO ready dashboards, executive summaries, and risk outlooks• Manage escalations and drive issue resolution across L2/L3 teams, vendors, and partnersFinancial & Resource Management• Own program budgets, forecasting, cost optimization, and financial reporting• Manage resource planning across internal teams, vendors, and managed services partners• Ensure SLA, KPI, and contractual commitments are metRisk, Dependency & Change Management• Proactively identify and mitigate IT risks (availability, security, performance, compliance)• Manage cross platform and cross vendor dependencies• Drive change management, communication, and adoption across IT and business teamsOperational Excellence & Continuous Improvement• Drive standardization, automation, and process improvements across IT programs• Leverage data, trends, and analytics to improve delivery predictability and outcomes• Capture lessons learned and institutionalize best practices Required Skills & Competencies• Strong IT program governance and large scale delivery experience• Deep understanding of enterprise IT environments and service operations• Executive level communication and stakeholder management skills• Strong financial management and program reporting expertise• Proven ability to manage complexity, ambiguity, and competing priorities• Data driven, risk focused, and outcome oriented mindset Experience & Qualifications• 10+ years of experience in IT program or project management• Proven experience managing large, enterprise IT or transformation programs• Strong background in IT Service Management, Infrastructure, or Application delivery• Certifications preferred: PMP, PgMP, ITIL, SAFe, TOGAF (as applicable)• Experience working with global delivery teams and third party vendors Tools & Environment (Preferred)• IT PM and Agile tools (MS Project, Jira, Azure DevOps)• ITSM platforms (ServiceNow or equivalent)• Reporting & analytics tools (Power BI, Excel, executive dashboards) Success Measures• Predictable and on time IT program delivery• Reduced operational risk and improved service stability• High stakeholder satisfaction and executive confidence• Measurable business and technology outcomes

Skill Requirements


Job Title: IT Program ManagerRole SummaryThe IT Program Manager is accountable for overseeing large, complex IT programs consisting of multiple interrelated projects across infrastructure, applications, service management, and digital initiatives. This role ensures strategic alignment, delivery excellence, risk management, and measurable business outcomes while serving as the primary interface to senior IT and business leadership. Key ResponsibilitiesProgram Governance & Strategy• Own end to end delivery of enterprise IT programs aligned to business and technology strategy• Establish program governance, operating model, roadmaps, and success metrics• Ensure alignment across IT architecture, security, compliance, and enterprise standardsIT Delivery & Execution• Lead multiple concurrent IT projects across domains such as Service Desk, Infrastructure, Cloud, Applications, Security, and Automation• Manage program schedules, dependencies, milestones, risks, and inter team handoffs• Ensure adherence to ITIL, SDLC, Agile, or hybrid delivery models as applicableStakeholder & Executive Management• Act as the single point of accountability for IT program health and outcomes• Provide concise, CIO /CDIO ready dashboards, executive summaries, and risk outlooks• Manage escalations and drive issue resolution across L2/L3 teams, vendors, and partnersFinancial & Resource Management• Own program budgets, forecasting, cost optimization, and financial reporting• Manage resource planning across internal teams, vendors, and managed services partners• Ensure SLA, KPI, and contractual commitments are metRisk, Dependency & Change Management• Proactively identify and mitigate IT risks (availability, security, performance, compliance)• Manage cross platform and cross vendor dependencies• Drive change management, communication, and adoption across IT and business teamsOperational Excellence & Continuous Improvement• Drive standardization, automation, and process improvements across IT programs• Leverage data, trends, and analytics to improve delivery predictability and outcomes• Capture lessons learned and institutionalize best practices Required Skills & Competencies• Strong IT program governance and large scale delivery experience• Deep understanding of enterprise IT environments and service operations• Executive level communication and stakeholder management skills• Strong financial management and program reporting expertise• Proven ability to manage complexity, ambiguity, and competing priorities• Data driven, risk focused, and outcome oriented mindset Experience & Qualifications• 10+ years of experience in IT program or project management• Proven experience managing large, enterprise IT or transformation programs• Strong background in IT Service Management, Infrastructure, or Application delivery• Certifications preferred: PMP, PgMP, ITIL, SAFe, TOGAF (as applicable)• Experience working with global delivery teams and third party vendors Tools & Environment (Preferred)• IT PM and Agile tools (MS Project, Jira, Azure DevOps)• ITSM platforms (ServiceNow or equivalent)• Reporting & analytics tools (Power BI, Excel, executive dashboards) Success Measures• Predictable and on time IT program delivery• Reduced operational risk and improved service stability• High stakeholder satisfaction and executive confidence• Measurable business and technology outcomes

Other Requirements

Job Title: IT Program ManagerRole SummaryThe IT Program Manager is accountable for overseeing large, complex IT programs consisting of multiple interrelated projects across infrastructure, applications, service management, and digital initiatives. This role ensures strategic alignment, delivery excellence, risk management, and measurable business outcomes while serving as the primary interface to senior IT and business leadership. Key ResponsibilitiesProgram Governance & Strategy• Own end to end delivery of enterprise IT programs aligned to business and technology strategy• Establish program governance, operating model, roadmaps, and success metrics• Ensure alignment across IT architecture, security, compliance, and enterprise standardsIT Delivery & Execution• Lead multiple concurrent IT projects across domains such as Service Desk, Infrastructure, Cloud, Applications, Security, and Automation• Manage program schedules, dependencies, milestones, risks, and inter team handoffs• Ensure adherence to ITIL, SDLC, Agile, or hybrid delivery models as applicableStakeholder & Executive Management• Act as the single point of accountability for IT program health and outcomes• Provide concise, CIO /CDIO ready dashboards, executive summaries, and risk outlooks• Manage escalations and drive issue resolution across L2/L3 teams, vendors, and partnersFinancial & Resource Management• Own program budgets, forecasting, cost optimization, and financial reporting• Manage resource planning across internal teams, vendors, and managed services partners• Ensure SLA, KPI, and contractual commitments are metRisk, Dependency & Change Management• Proactively identify and mitigate IT risks (availability, security, performance, compliance)• Manage cross platform and cross vendor dependencies• Drive change management, communication, and adoption across IT and business teamsOperational Excellence & Continuous Improvement• Drive standardization, automation, and process improvements across IT programs• Leverage data, trends, and analytics to improve delivery predictability and outcomes• Capture lessons learned and institutionalize best practices Required Skills & Competencies• Strong IT program governance and large scale delivery experience• Deep understanding of enterprise IT environments and service operations• Executive level communication and stakeholder management skills• Strong financial management and program reporting expertise• Proven ability to manage complexity, ambiguity, and competing priorities• Data driven, risk focused, and outcome oriented mindset Experience & Qualifications• 10+ years of experience in IT program or project management• Proven experience managing large, enterprise IT or transformation programs• Strong background in IT Service Management, Infrastructure, or Application delivery• Certifications preferred: PMP, PgMP, ITIL, SAFe, TOGAF (as applicable)• Experience working with global delivery teams and third party vendors Tools & Environment (Preferred)• IT PM and Agile tools (MS Project, Jira, Azure DevOps)• ITSM platforms (ServiceNow or equivalent)• Reporting & analytics tools (Power BI, Excel, executive dashboards) Success Measures• Predictable and on time IT program delivery• Reduced operational risk and improved service stability• High stakeholder satisfaction and executive confidence• Measurable business and technology outcomes
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.