Group Operations Manager - Service Delivery Management
India
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Job Description
Group Operations Manager - Service Delivery Management
Bengaluru, Karnataka

Job Summary

Role Overview The Cloud Operations Manager is responsible for end‑to‑end operations, stability, and continuous improvement of cloud platforms across AWS and/or Azure in a 24x7 global delivery model. This role owns run excellence, reliability, cost optimization, governance, and transformation, ensuring cloud environments operate in a secure, compliant, scalable, and cost‑effective manner. The role acts as the primary accountable owner for cloud operational KPIs, customer satisfaction, and service continuous improvement. Key Responsibilities 1. Cloud Operations & Service Reliability Own daily operations of AWS/Azure cloud platforms supporting production workloads Ensure high availability, resilience, and performance of cloud services [JD_Cloud Ops Manager | Word] Lead incident, problem, and change management for cloud services (P1/P2 ownership) Drive MTTR reduction and incident trend improvement 2. Governance & Stakeholder Management Establish and lead Operational, Tactical, and Strategic governance forums Act as single‑point escalation owner for cloud service issues and risks Work closely with customers, application teams, SRE, security, networking, and vendors Ensure adherence to ITIL, DFS WoW, and customer‑specific governance models 3. Cloud Security, Compliance & Resilience Ensure compliance with security policies, audit requirements, and regulatory controls Drive backup, DR, and business continuity strategies [JD_Cloud Ops Manager | Word] Partner with security teams on IAM, network security, encryption, and vulnerability remediation Own cloud operational readiness for audits and assessments 4. Cost Optimization & FinOps Drive cloud cost governance (FinOps): Resource right‑sizing Cost optimization Budget adherence Identify and eliminate wastage and inefficiencies Provide monthly cost, forecast, and optimization reports to leadership 5. Automation, SRE & Continuous Improvement Drive adoption of automation, IaC, and self‑healing solutions Work with COEs on SRE, AIOps, and observability platforms Standardize runbooks, SOPs, and operational processes Lead continuous service improvement initiatives aligned to business outcomes 6. Vendor & Platform Management Manage cloud service providers and tooling vendors [JD_Cloud Ops Manager | Word] Ensure SLAs with hyperscalers and partners are met Evaluate and recommend new cloud services and operational tooling 7. People & Capability Management Lead and mentor Cloud Ops Engineers, SREs, and Platform teams Drive shift planning, on‑call models, skill uplift, and certifications Ensure workforce compliance with DFS HR and delivery processes

Key Responsibilities

Role Overview The Cloud Operations Manager is responsible for end‑to‑end operations, stability, and continuous improvement of cloud platforms across AWS and/or Azure in a 24x7 global delivery model. This role owns run excellence, reliability, cost optimization, governance, and transformation, ensuring cloud environments operate in a secure, compliant, scalable, and cost‑effective manner. The role acts as the primary accountable owner for cloud operational KPIs, customer satisfaction, and service continuous improvement. Key Responsibilities 1. Cloud Operations & Service Reliability Own daily operations of AWS/Azure cloud platforms supporting production workloads Ensure high availability, resilience, and performance of cloud services [JD_Cloud Ops Manager | Word] Lead incident, problem, and change management for cloud services (P1/P2 ownership) Drive MTTR reduction and incident trend improvement 2. Governance & Stakeholder Management Establish and lead Operational, Tactical, and Strategic governance forums Act as single‑point escalation owner for cloud service issues and risks Work closely with customers, application teams, SRE, security, networking, and vendors Ensure adherence to ITIL, DFS WoW, and customer‑specific governance models 3. Cloud Security, Compliance & Resilience Ensure compliance with security policies, audit requirements, and regulatory controls Drive backup, DR, and business continuity strategies [JD_Cloud Ops Manager | Word] Partner with security teams on IAM, network security, encryption, and vulnerability remediation Own cloud operational readiness for audits and assessments 4. Cost Optimization & FinOps Drive cloud cost governance (FinOps): Resource right‑sizing Cost optimization Budget adherence Identify and eliminate wastage and inefficiencies Provide monthly cost, forecast, and optimization reports to leadership 5. Automation, SRE & Continuous Improvement Drive adoption of automation, IaC, and self‑healing solutions Work with COEs on SRE, AIOps, and observability platforms Standardize runbooks, SOPs, and operational processes Lead continuous service improvement initiatives aligned to business outcomes 6. Vendor & Platform Management Manage cloud service providers and tooling vendors [JD_Cloud Ops Manager | Word] Ensure SLAs with hyperscalers and partners are met Evaluate and recommend new cloud services and operational tooling 7. People & Capability Management Lead and mentor Cloud Ops Engineers, SREs, and Platform teams Drive shift planning, on‑call models, skill uplift, and certifications Ensure workforce compliance with DFS HR and delivery processes

Skill Requirements

Role Overview The Cloud Operations Manager is responsible for end‑to‑end operations, stability, and continuous improvement of cloud platforms across AWS and/or Azure in a 24x7 global delivery model. This role owns run excellence, reliability, cost optimization, governance, and transformation, ensuring cloud environments operate in a secure, compliant, scalable, and cost‑effective manner. The role acts as the primary accountable owner for cloud operational KPIs, customer satisfaction, and service continuous improvement. Key Responsibilities 1. Cloud Operations & Service Reliability Own daily operations of AWS/Azure cloud platforms supporting production workloads Ensure high availability, resilience, and performance of cloud services [JD_Cloud Ops Manager | Word] Lead incident, problem, and change management for cloud services (P1/P2 ownership) Drive MTTR reduction and incident trend improvement 2. Governance & Stakeholder Management Establish and lead Operational, Tactical, and Strategic governance forums Act as single‑point escalation owner for cloud service issues and risks Work closely with customers, application teams, SRE, security, networking, and vendors Ensure adherence to ITIL, DFS WoW, and customer‑specific governance models 3. Cloud Security, Compliance & Resilience Ensure compliance with security policies, audit requirements, and regulatory controls Drive backup, DR, and business continuity strategies [JD_Cloud Ops Manager | Word] Partner with security teams on IAM, network security, encryption, and vulnerability remediation Own cloud operational readiness for audits and assessments 4. Cost Optimization & FinOps Drive cloud cost governance (FinOps): Resource right‑sizing Cost optimization Budget adherence Identify and eliminate wastage and inefficiencies Provide monthly cost, forecast, and optimization reports to leadership 5. Automation, SRE & Continuous Improvement Drive adoption of automation, IaC, and self‑healing solutions Work with COEs on SRE, AIOps, and observability platforms Standardize runbooks, SOPs, and operational processes Lead continuous service improvement initiatives aligned to business outcomes 6. Vendor & Platform Management Manage cloud service providers and tooling vendors [JD_Cloud Ops Manager | Word] Ensure SLAs with hyperscalers and partners are met Evaluate and recommend new cloud services and operational tooling 7. People & Capability Management Lead and mentor Cloud Ops Engineers, SREs, and Platform teams Drive shift planning, on‑call models, skill uplift, and certifications Ensure workforce compliance with DFS HR and delivery processes

Other Requirements

Role Overview The Cloud Operations Manager is responsible for end‑to‑end operations, stability, and continuous improvement of cloud platforms across AWS and/or Azure in a 24x7 global delivery model. This role owns run excellence, reliability, cost optimization, governance, and transformation, ensuring cloud environments operate in a secure, compliant, scalable, and cost‑effective manner. The role acts as the primary accountable owner for cloud operational KPIs, customer satisfaction, and service continuous improvement. Key Responsibilities 1. Cloud Operations & Service Reliability Own daily operations of AWS/Azure cloud platforms supporting production workloads Ensure high availability, resilience, and performance of cloud services [JD_Cloud Ops Manager | Word] Lead incident, problem, and change management for cloud services (P1/P2 ownership) Drive MTTR reduction and incident trend improvement 2. Governance & Stakeholder Management Establish and lead Operational, Tactical, and Strategic governance forums Act as single‑point escalation owner for cloud service issues and risks Work closely with customers, application teams, SRE, security, networking, and vendors Ensure adherence to ITIL, DFS WoW, and customer‑specific governance models 3. Cloud Security, Compliance & Resilience Ensure compliance with security policies, audit requirements, and regulatory controls Drive backup, DR, and business continuity strategies [JD_Cloud Ops Manager | Word] Partner with security teams on IAM, network security, encryption, and vulnerability remediation Own cloud operational readiness for audits and assessments 4. Cost Optimization & FinOps Drive cloud cost governance (FinOps): Resource right‑sizing Cost optimization Budget adherence Identify and eliminate wastage and inefficiencies Provide monthly cost, forecast, and optimization reports to leadership 5. Automation, SRE & Continuous Improvement Drive adoption of automation, IaC, and self‑healing solutions Work with COEs on SRE, AIOps, and observability platforms Standardize runbooks, SOPs, and operational processes Lead continuous service improvement initiatives aligned to business outcomes 6. Vendor & Platform Management Manage cloud service providers and tooling vendors [JD_Cloud Ops Manager | Word] Ensure SLAs with hyperscalers and partners are met Evaluate and recommend new cloud services and operational tooling 7. People & Capability Management Lead and mentor Cloud Ops Engineers, SREs, and Platform teams Drive shift planning, on‑call models, skill uplift, and certifications Ensure workforce compliance with DFS HR and delivery processes
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.