Group Operations Manager - Service Delivery Management
India
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Job Description
Group Operations Manager - Service Delivery Management
Noida, Uttar Pradesh

Job Summary

Title: Business Technology Partner (Technical Delivery Leader) We are seeking a senior Business Technology Partner (BTP) for Mercer, a Marsh business. This role is based in Gurugram with a hybrid working model requiring at least three days per week in the office. The BTP is the single accountable owner for end-to-end technology delivery within a defined business domain. This role drives execution and delivery outcomes by owning scope, schedule, quality, and business impact. The individual will actively engage with engineering and architecture teams to validate and challenge technical designs, identify and diagnose delivery risks early, and take decisive corrective actions to keep initiatives on track. The BTP is empowered to make binding trade-off decisions on scope, timeline, and quality within agreed guardrails and to directly intervene to remove blockers and drive resolution. This role is for someone who can: • Demonstrate strong technical credibility with deep expertise in AI/ML and data platforms. • Operate effectively within a diversified, metric-driven global-local delivery model. • Collaborate with and influence senior stakeholders through clear decision-making and communication. • Think strategically while applying high emotional intelligence. • Exhibit adaptability and resilience in a fast-paced, complex technology environment We will count on you to be accountable for: 1. End-to-end technical delivery ownership • Own delivery outcomes for all initiatives in the domain; be directly accountable for on-time, on-scope, on-quality delivery. • Make binding trade-off decisions on scope, timeline and quality for assigned initiatives within agreed guardrails; document and communicate decisions and impacts. • Diagnose root causes of delivery slippage and lead hands-on remediation plans; escalate only when guardrails are breached. • Enforce delivery commitments: allocate resources, re-plan, de-scope or extend timelines as needed to protect critical outcomes. • Hold engineering and vendor teams accountable for commitments; validate progress through direct evidence (demos, code reviews, deployment artifacts) 2. Delivery operational control • Establish and run delivery governance that drives decisions and action (execution reviews, checkpoints, RAID with owners and deadlines). • When delivery is slipping, step in immediately: diagnose root cause across technical, requirement and dependency dimensions and execute a remediation plan with named owners and timelines. • Act as the primary driver of resolution; coordinate, assign, and execute fixes across teams and vendors; escalate only after direct remediation attempts or when guardrails are exceeded. • Create constructive pressure to enforce scope, timeline and quality commitments; authorize exceptions or temporary workarounds where appropriate and timebound. 3. Engineering & architecture • Act as the technical authority for delivery constraints: interrogate, challenge and validate architecture and design decisions against delivery and operational requirements. • Require design changes or reject solutions that introduce unacceptable delivery risk; sign off on architecture only when designs meet agreed delivery, security and operability criteria.  • Lead technical trade-off discussions, arbitrate between alternatives, and mandate pragmatic adjustments to preserve delivery timelines and quality. • Ensure solutions built using AI/ML components meet the requirements and align with platform and governance standards. 4. Business & technology translation • Translate business priorities into implementable delivery plans with clear acceptance criteria and measurable outcomes. • Eliminate ambiguity in requirements and ensure engineering teams understand expected business behavior and success measures.Balance business exp

Key Responsibilities

Title: Business Technology Partner (Technical Delivery Leader) We are seeking a senior Business Technology Partner (BTP) for Mercer, a Marsh business. This role is based in Gurugram with a hybrid working model requiring at least three days per week in the office. The BTP is the single accountable owner for end-to-end technology delivery within a defined business domain. This role drives execution and delivery outcomes by owning scope, schedule, quality, and business impact. The individual will actively engage with engineering and architecture teams to validate and challenge technical designs, identify and diagnose delivery risks early, and take decisive corrective actions to keep initiatives on track. The BTP is empowered to make binding trade-off decisions on scope, timeline, and quality within agreed guardrails and to directly intervene to remove blockers and drive resolution. This role is for someone who can: • Demonstrate strong technical credibility with deep expertise in AI/ML and data platforms. • Operate effectively within a diversified, metric-driven global-local delivery model. • Collaborate with and influence senior stakeholders through clear decision-making and communication. • Think strategically while applying high emotional intelligence. • Exhibit adaptability and resilience in a fast-paced, complex technology environment We will count on you to be accountable for: 1. End-to-end technical delivery ownership • Own delivery outcomes for all initiatives in the domain; be directly accountable for on-time, on-scope, on-quality delivery. • Make binding trade-off decisions on scope, timeline and quality for assigned initiatives within agreed guardrails; document and communicate decisions and impacts. • Diagnose root causes of delivery slippage and lead hands-on remediation plans; escalate only when guardrails are breached. • Enforce delivery commitments: allocate resources, re-plan, de-scope or extend timelines as needed to protect critical outcomes. • Hold engineering and vendor teams accountable for commitments; validate progress through direct evidence (demos, code reviews, deployment artifacts) 2. Delivery operational control • Establish and run delivery governance that drives decisions and action (execution reviews, checkpoints, RAID with owners and deadlines). • When delivery is slipping, step in immediately: diagnose root cause across technical, requirement and dependency dimensions and execute a remediation plan with named owners and timelines. • Act as the primary driver of resolution; coordinate, assign, and execute fixes across teams and vendors; escalate only after direct remediation attempts or when guardrails are exceeded. • Create constructive pressure to enforce scope, timeline and quality commitments; authorize exceptions or temporary workarounds where appropriate and timebound. 3. Engineering & architecture • Act as the technical authority for delivery constraints: interrogate, challenge and validate architecture and design decisions against delivery and operational requirements. • Require design changes or reject solutions that introduce unacceptable delivery risk; sign off on architecture only when designs meet agreed delivery, security and operability criteria. • Lead technical trade-off discussions, arbitrate between alternatives, and mandate pragmatic adjustments to preserve delivery timelines and quality. • Ensure solutions built using AI/ML components meet the requirements and align with platform and governance standards. 4. Business & technology translation • Translate business priorities into implementable delivery plans with clear acceptance

Skill Requirements

: Title: Business Technology Partner (Technical Delivery Leader) We are seeking a senior Business Technology Partner (BTP) for Mercer, a Marsh business. This role is based in Gurugram with a hybrid working model requiring at least three days per week in the office. The BTP is the single accountable owner for end-to-end technology delivery within a defined business domain. This role drives execution and delivery outcomes by owning scope, schedule, quality, and business impact. The individual will actively engage with engineering and architecture teams to validate and challenge technical designs, identify and diagnose delivery risks early, and take decisive corrective actions to keep initiatives on track. The BTP is empowered to make binding trade-off decisions on scope, timeline, and quality within agreed guardrails and to directly intervene to remove blockers and drive resolution. This role is for someone who can: • Demonstrate strong technical credibility with deep expertise in AI/ML and data platforms. • Operate effectively within a diversified, metric-driven global-local delivery model. • Collaborate with and influence senior stakeholders through clear decision-making and communication. • Think strategically while applying high emotional intelligence. • Exhibit adaptability and resilience in a fast-paced, complex technology environment We will count on you to be accountable for: 1. End-to-end technical delivery ownership • Own delivery outcomes for all initiatives in the domain; be directly accountable for on-time, on-scope, on-quality delivery. • Make binding trade-off decisions on scope, timeline and quality for assigned initiatives within agreed guardrails; document and communicate decisions and impacts. • Diagnose root causes of delivery slippage and lead hands-on remediation plans; escalate only when guardrails are breached. • Enforce delivery commitments: allocate resources, re-plan, de-scope or extend timelines as needed to protect critical outcomes. • Hold engineering and vendor teams accountable for commitments; validate progress through direct evidence (demos, code reviews, deployment artifacts) 2. Delivery operational control • Establish and run delivery governance that drives decisions and action (execution reviews, checkpoints, RAID with owners and deadlines). • When delivery is slipping, step in immediately: diagnose root cause across technical, requirement and dependency dimensions and execute a remediation plan with named owners and timelines. • Act as the primary driver of resolution; coordinate, assign, and execute fixes across teams and vendors; escalate only after direct remediation attempts or when guardrails are exceeded. • Create constructive pressure to enforce scope, timeline and quality commitments; authorize exceptions or temporary workarounds where appropriate and timebound. 3. Engineering & architecture • Act as the technical authority for delivery constraints: interrogate, challenge and validate architecture and design decisions against delivery and operational requirements. • Require design changes or reject solutions that introduce unacceptable delivery risk; sign off on architecture only when designs meet agreed delivery, security and operability criteria. • Lead technical trade-off discussions, arbitrate between alternatives, and mandate pragmatic adjustments to preserve delivery timelines and quality. • Ensure solutions built using AI/ML components meet the requirements and align with platform and governance standards. 4. Business & technology t

Other Requirements

Title: Business Technology Partner (Technical Delivery Leader) We are seeking a senior Business Technology Partner (BTP) for Mercer, a Marsh business. This role is based in Gurugram with a hybrid working model requiring at least three days per week in the office. The BTP is the single accountable owner for end-to-end technology delivery within a defined business domain. This role drives execution and delivery outcomes by owning scope, schedule, quality, and business impact. The individual will actively engage with engineering and architecture teams to validate and challenge technical designs, identify and diagnose delivery risks early, and take decisive corrective actions to keep initiatives on track. The BTP is empowered to make binding trade-off decisions on scope, timeline, and quality within agreed guardrails and to directly intervene to remove blockers and drive resolution. This role is for someone who can: • Demonstrate strong technical credibility with deep expertise in AI/ML and data platforms. • Operate effectively within a diversified, metric-driven global-local delivery model. • Collaborate with and influence senior stakeholders through clear decision-making and communication. • Think strategically while applying high emotional intelligence. • Exhibit adaptability and resilience in a fast-paced, complex technology environment We will count on you to be accountable for: 1. End-to-end technical delivery ownership • Own delivery outcomes for all initiatives in the domain; be directly accountable for on-time, on-scope, on-quality delivery. • Make binding trade-off decisions on scope, timeline and quality for assigned initiatives within agreed guardrails; document and communicate decisions and impacts. • Diagnose root causes of delivery slippage and lead hands-on remediation plans; escalate only when guardrails are breached. • Enforce delivery commitments: allocate resources, re-plan, de-scope or extend timelines as needed to protect critical outcomes. • Hold engineering and vendor teams accountable for commitments; validate progress through direct evidence (demos, code reviews, deployment artifacts) 2. Delivery operational control • Establish and run delivery governance that drives decisions and action (execution reviews, checkpoints, RAID with owners and deadlines). • When delivery is slipping, step in immediately: diagnose root cause across technical, requirement and dependency dimensions and execute a remediation plan with named owners and timelines. • Act as the primary driver of resolution; coordinate, assign, and execute fixes across teams and vendors; escalate only after direct remediation attempts or when guardrails are exceeded. • Create constructive pressure to enforce scope, timeline and quality commitments; authorize exceptions or temporary workarounds where appropriate and timebound. 3. Engineering & architecture • Act as the technical authority for delivery constraints: interrogate, challenge and validate architecture and design decisions against delivery and operational requirements. • Require design changes or reject solutions that introduce unacceptable delivery risk; sign off on architecture only when designs meet agreed delivery, security and operability criteria. • Lead technical trade-off discussions, arbitrate between alternatives, and mandate pragmatic adjustments to preserve delivery timelines and quality. • Ensure solutions built using AI/ML components meet the requirements and align with platform and governance standards. 4. Business & technology translation • Translate business priorities into implementable delivery plans with clear acceptance
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.