Job Summary
Experience: 15–20+ Years Location: Noida- Hybrid / Onsite Role Summary The Operations Manager / Network SDM is responsible for end-to-end service delivery, operational governance, customer satisfaction, SLA compliance, resource management, and continuous service improvement for enterprise network services. The role acts as the primary interface between customers, operations teams, vendors, and leadership to ensure stable, efficient, and high-quality service delivery. Key Responsibilities Service Delivery & Operations Management End-to-end Service Delivery Management SLA / KPI Governance and Compliance Incident, Problem, Change & Request Management (ITIL) Major Incident & Escalation Management Service Improvement & Operational Excellence Risk, Compliance, and Audit Management Operations Management Oversee 24x7 network operations covering: LAN/WAN WLAN DDI (DNS, DHCP, IPAM) Data Center Networks SD-WAN Network Security Monitor service health, availability, capacity, and performance. Ensure adherence to Incident, Problem, Change, and Request Management processes. Analyze operational metrics and identify improvement opportunities. Customer & Stakeholder Management Customer Relationship Management Executive & Leadership Communication Business Review and Governance Management Vendor & Partner Management Conflict Resolution and Negotiation Team & People Management Team Leadership and Coaching Resource Planning and Workforce Management Performance and Capacity Management Knowledge Management and Transition Management Cross-functional Collaboration Business & Financial Management Account & Operations Management Budgeting and Cost Optimization Revenue and Margin Management Resource Utilization Tracking Contract and SOW Governance Reporting & Analytics SLA/KPI Dashboard Management Service Performance Reporting Trend Analysis and Capacity Forecasting Executive Reporting and Presentations Experience with: ServiceNow Monitoring Tools ITSM Platforms Reporting and Governance Tools Governance & Compliance Ensure compliance with ITIL processes and organizational standards. Conduct service reviews, risk assessments, and operational audits. Maintain operational documentation, runbooks, SOPs, and escalation matrices. Manage vendor and third-party service providers. Preferred Certifications PMP / PRINCE2 ITIL Foundation / ITIL Managing Professional / SIAM Foundation CCNA / CCNP /Wireless Professional Agile Leadership HP Certifications: MASE, ASE, AIS, ATP
Key Responsibilities
Experience: 15–20+ Years Location: Noida- Hybrid / Onsite Role Summary The Operations Manager / Network SDM is responsible for end-to-end service delivery, operational governance, customer satisfaction, SLA compliance, resource management, and continuous service improvement for enterprise network services. The role acts as the primary interface between customers, operations teams, vendors, and leadership to ensure stable, efficient, and high-quality service delivery. Key Responsibilities Service Delivery & Operations Management End-to-end Service Delivery Management SLA / KPI Governance and Compliance Incident, Problem, Change & Request Management (ITIL) Major Incident & Escalation Management Service Improvement & Operational Excellence Risk, Compliance, and Audit Management Operations Management Oversee 24x7 network operations covering: LAN/WAN WLAN DDI (DNS, DHCP, IPAM) Data Center Networks SD-WAN Network Security Monitor service health, availability, capacity, and performance. Ensure adherence to Incident, Problem, Change, and Request Management processes. Analyze operational metrics and identify improvement opportunities. Customer & Stakeholder Management Customer Relationship Management Executive & Leadership Communication Business Review and Governance Management Vendor & Partner Management Conflict Resolution and Negotiation Team & People Management Team Leadership and Coaching Resource Planning and Workforce Management Performance and Capacity Management Knowledge Management and Transition Management Cross-functional Collaboration Business & Financial Management Account & Operations Management Budgeting and Cost Optimization Revenue and Margin Management Resource Utilization Tracking Contract and SOW Governance Reporting & Analytics SLA/KPI Dashboard Management Service Performance Reporting Trend Analysis and Capacity Forecasting Executive Reporting and Presentations Experience with: ServiceNow Monitoring Tools ITSM Platforms Reporting and Governance Tools Governance & Compliance Ensure compliance with ITIL processes and organizational standards. Conduct service reviews, risk assessments, and operational audits. Maintain operational documentation, runbooks, SOPs, and escalation matrices. Manage vendor and third-party service providers. Preferred Certifications PMP / PRINCE2 ITIL Foundation / ITIL Managing Professional / SIAM Foundation CCNA / CCNP /Wireless Professional Agile Leadership HP Certifications: MASE, ASE, AIS, ATP
Skill Requirements
NA
Other Requirements
NA