Group Operations Manager - Service Delivery Management
United States
Apply now
Job Description
Group Operations Manager - Service Delivery Management
New York, New York

Job Summary

 Project Manager

Key Responsibilities

Key Responsibilities Lead end-to-end delivery of strategic programmes across multiple projects and business functions. Define programme scope, objectives, governance structure, and success criteria. Develop and manage programme plans, budgets, timelines, and resource requirements. Coordinate cross-functional teams, vendors, and external partners to ensure delivery milestones are met. Manage programme risks, issues, dependencies, and mitigation plans. Provide regular executive-level reporting on programme health, financials, and key outcomes. Drive stakeholder engagement across senior leadership, business units, and technology teams. Ensure alignment of programme deliverables with organizational strategy and business objectives. Implement programme governance, change management, and quality assurance processes. Lead continuous improvement initiatives and promote best practices in programme

Skill Requirements

Required Skills & Experience 12+ years of experience in Programme and Project Management. Proven track record of delivering large, complex transformation programmes. Strong expertise in budget management, resource planning, and governance. Experience managing geographically distributed and cross-functional teams. Exceptional stakeholder management and executive communication skills. Strong problem-solving, negotiation, and leadership capabilities. Experience with Agile, Waterfall, or Hybrid delivery methodologies.

Other Requirements

NA
Maximum Salary (US):  136400
Minimum Salary (US):  129800
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.