Group Operations Manager
India
Apply now
Job Description
Group Operations Manager
Bengaluru, Karnataka

Job Summary

Owns end-to-end service performance against the agreed operating model. Single accountable executive for SLA attainment, commercial performance, risk management and the relationship with Société Générale. Chairs the monthly performance review and represents HCLTech in the quarterly steering forum.

Key Responsibilities

■ Own the full P&L of the engagement and the agreed commercial envelope (baseline plus governed flex). ■ Deliver against SLAs and KPIs across the three layers (service health, risk outcome, economic efficiency). ■ Chair the monthly performance review with SG; represent HCLTech in the quarterly steering forum. ■ Authorise ramp-up and ramp-down decisions within agreed bands; escalate out-of-band changes for written approval. ■ Maintain the executive relationship with SG service owner, CISO delegate, and procurement. ■ Own continuous-improvement backlog and the Phase 2 industrialisation roadmap. ■ Sign off on regulatory packs (DORA / ACPR) before submission to SG.

Skill Requirements

■ 10+ years delivering managed cybersecurity or infrastructure services in a regulated environment. ■ Demonstrable experience with vulnerability management, patching operations or security operations at scale. ■ Strong understanding of financial-services regulatory expectations (DORA, ECB, ACPR, EBA guidelines). ■ Commercial fluency — running fixed-plus-flex constructs with productivity pass-through. ■ Operating-model design: RACI, governance forums, KPI architecture.

Other Requirements

■ 12+ years total experience, with at least 5 years in a senior service-delivery leadership role. ■ Certifications: ITIL Expert / Managing Professional; CISSP, CISM, or CRISC. ■ PMP or Prince2 Practitioner; SAFe / Agile leadership exposure.
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.