Group Operations Manager
India
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Job Description
Group Operations Manager
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

We are seeking an experienced Service Delivery Manager to lead and manage end-to-end IT Infrastructure Operations for the Husqvarna account. The role will be responsible for ensuring service excellence, operational stability, governance, SLA compliance, customer satisfaction, and continuous service improvement across multiple infrastructure towers including Datacenter, Network, Wintel, Linux, Cloud, Perimeter Security, Storage, and Backup. The Operations Manager will act as the primary operational leader, driving service delivery, incident management, problem management, risk mitigation, stakeholder engagement, and transformation initiatives while leading cross-functional teams supporting a global enterprise environment.

Key Responsibilities

We are seeking an experienced Service Delivery Manager to lead and manage end-to-end IT Infrastructure Operations for the Husqvarna account. The role will be responsible for ensuring service excellence, operational stability, governance, SLA compliance, customer satisfaction, and continuous service improvement across multiple infrastructure towers including Datacenter, Network, Wintel, Linux, Cloud, Perimeter Security, Storage, and Backup. The Operations Manager will act as the primary operational leader, driving service delivery, incident management, problem management, risk mitigation, stakeholder engagement, and transformation initiatives while leading cross-functional teams supporting a global enterprise environment.

Skill Requirements

We are seeking an experienced Service Delivery Manager to lead and manage end-to-end IT Infrastructure Operations for the Husqvarna account. The role will be responsible for ensuring service excellence, operational stability, governance, SLA compliance, customer satisfaction, and continuous service improvement across multiple infrastructure towers including Datacenter, Network, Wintel, Linux, Cloud, Perimeter Security, Storage, and Backup. The Operations Manager will act as the primary operational leader, driving service delivery, incident management, problem management, risk mitigation, stakeholder engagement, and transformation initiatives while leading cross-functional teams supporting a global enterprise environment.

Other Requirements

We are seeking an experienced Service Delivery Manager to lead and manage end-to-end IT Infrastructure Operations for the Husqvarna account. The role will be responsible for ensuring service excellence, operational stability, governance, SLA compliance, customer satisfaction, and continuous service improvement across multiple infrastructure towers including Datacenter, Network, Wintel, Linux, Cloud, Perimeter Security, Storage, and Backup. The Operations Manager will act as the primary operational leader, driving service delivery, incident management, problem management, risk mitigation, stakeholder engagement, and transformation initiatives while leading cross-functional teams supporting a global enterprise environment.
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.