Group Operations Manager
United States
Job Description
Group Operations Manager
Others, Massachusetts

Job Summary

Monitor and analyze security events and threats as part of a 24x7x365 SOC environment.
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Perform daily triage of alerts and tickets, leveraging threat intelligence and escalating incidents as needed.
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Act as a technical escalation point for SOC analysts and mentor junior team members.
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Lead incident response activities, conducting technical investigations and providing expert guidance.
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Conduct cyber threat research to enhance SIEM use cases and playbook development.
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Perform proactive threat hunting and investigations without predefined indicators of compromise.
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Collaborate with engineering teams to evaluate and implement new or updated security solutions.
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Support and manage security tools including EDR, WAF, and NIDS platforms.
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Automate repetitive SOC tasks to improve operational efficiency and reduce manual errors, using scripting and workflow tools.
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Troubleshoot and resolve log related issues, ensuring minimal disruption to business operations and adherence to SLAs.
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Support internal and external audits by providing evidence.
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Participate in disaster recovery drills, security assessments, and SOC-related risk mitigation activities.
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Work within ITSM frameworks to manage incidents, changes, and service requests.

Key Responsibilities

Skill Requirements

Other Requirements

Maximum Salary (US):  120,000
Minimum Salary (US):  110,000
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.