Group Technical Architect
India
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Job Description
Group Technical Architect
Bengaluru, Karnataka

Job Summary

SAP CS & Service management

Role Summary:
 Lead end-to-end Customer Service/Plant maintenance & Support operations covering strategy, installed base, service delivery, and continuous improvement aligned with SAP S/4HANA Service/CS.
 

Skills & Experience

10+ years of experience in SAP CS/PM
 • Experience in 1–2 end-to-end implementations or support projects
 Strong SAP CS /Plant maintenance, S/4HANA Service expertise
 • Strong knowledge of CS-SD integration
 • Hands-on experience in:
 installed Base & Equipment Management, Serialization, Warranty
 Service Contracts & Entitlements (AMC, SLA-based services)
 Field Service Management (planning, scheduling, mobility, spare parts)
 Cross-module integration (SD, MM, FI, CRM/CX, FSM tools)

 

Experience in testing (SIT/UAT), defect resolution, and go-live support
 • Strong client-facing and requirement gathering skills
 Soft Skills
 Strong consulting and communication skills
 Experience in client-facing roles and workshops
 Ability to handle cross-functional dependencies

Key Responsibilities

SAP CS & Service management

Role Summary:
 Lead end-to-end Customer Service/Plant maintenance & Support operations covering strategy, installed base, service delivery, and continuous improvement aligned with SAP S/4HANA Service/CS.
 

Skills & Experience

10+ years of experience in SAP CS/PM
 • Experience in 1–2 end-to-end implementations or support projects
 Strong SAP CS /Plant maintenance, S/4HANA Service expertise
 • Strong knowledge of CS-SD integration
 • Hands-on experience in:
 installed Base & Equipment Management, Serialization, Warranty
 Service Contracts & Entitlements (AMC, SLA-based services)
 Field Service Management (planning, scheduling, mobility, spare parts)
 Cross-module integration (SD, MM, FI, CRM/CX, FSM tools)

 

Experience in testing (SIT/UAT), defect resolution, and go-live support
 • Strong client-facing and requirement gathering skills
 Soft Skills
 Strong consulting and communication skills
 Experience in client-facing roles and workshops
 Ability to handle cross-functional dependencies

Skill Requirements

SAP CS & Service management

Role Summary:
 Lead end-to-end Customer Service/Plant maintenance & Support operations covering strategy, installed base, service delivery, and continuous improvement aligned with SAP S/4HANA Service/CS.
 

Skills & Experience

10+ years of experience in SAP CS/PM
 • Experience in 1–2 end-to-end implementations or support projects
 Strong SAP CS /Plant maintenance, S/4HANA Service expertise
 • Strong knowledge of CS-SD integration
 • Hands-on experience in:
 installed Base & Equipment Management, Serialization, Warranty
 Service Contracts & Entitlements (AMC, SLA-based services)
 Field Service Management (planning, scheduling, mobility, spare parts)
 Cross-module integration (SD, MM, FI, CRM/CX, FSM tools)

 

Experience in testing (SIT/UAT), defect resolution, and go-live support
 • Strong client-facing and requirement gathering skills
 Soft Skills
 Strong consulting and communication skills
 Experience in client-facing roles and workshops
 Ability to handle cross-functional dependencies

Other Requirements

SAP CS & Service management

Role Summary:
 Lead end-to-end Customer Service/Plant maintenance & Support operations covering strategy, installed base, service delivery, and continuous improvement aligned with SAP S/4HANA Service/CS.
 

Skills & Experience

10+ years of experience in SAP CS/PM
 • Experience in 1–2 end-to-end implementations or support projects
 Strong SAP CS /Plant maintenance, S/4HANA Service expertise
 • Strong knowledge of CS-SD integration
 • Hands-on experience in:
 installed Base & Equipment Management, Serialization, Warranty
 Service Contracts & Entitlements (AMC, SLA-based services)
 Field Service Management (planning, scheduling, mobility, spare parts)
 Cross-module integration (SD, MM, FI, CRM/CX, FSM tools)

 

Experience in testing (SIT/UAT), defect resolution, and go-live support
 • Strong client-facing and requirement gathering skills
 Soft Skills
 Strong consulting and communication skills
 Experience in client-facing roles and workshops
 Ability to handle cross-functional dependencies
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.