Group Technical Architect
United States
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Job Description
Group Technical Architect
Santa Clara, California

Job Summary

The Tier‑1 MCAD Support Engineer (Siemens NX) provides first‑line technical support for Mechanical CAD (MCAD) systems using Siemens NX in an enterprise engineering environment. The role focuses on user onboarding, access provisioning, installation, licensing, environment configuration, and basic NX usage support.

Key Responsibilities

  • First Contact: Serve as the primary point of contact for Siemens NX user issues submitted via Jira.
  • Tier 1 Triage: Resolve Siemens NX application launch failures, login issues, and access problems.
  • Ticketing Discipline: Log, track, update, and document technical incidents accurately within Jira.
  • Supporting new Mechanical Engineer onboarding for Siemens NX
  • Installation: Deploy and configure approved Siemens NX versions according to enterprise standards.
  • License management: Handle license server tasks using FlexLM, usage analytics, audit report preparation, and debugging license issues.
  • Workstation Readiness: Validate OS, graphics drivers, memory allocations, and VPN configurations for remote engineering.

Skill Requirements

  • Siemens NX user support, Install and configure NX versions, License usage and diagnostics
  • Basic understanding of Siemens NX (Design and Drafting modules)
  • Linux administration expertise with hands-on experience in managing engineering applications in Linux environments. Good-to-have Windows system administration knowledge as well.
  • Experience with Networking and Software configuration Management.
  • Strong troubleshooting, communication, and documentation skills
  • Minimum 3 years of experience in IT Support / Siemens NX in engineering environment.

Other Requirements
Maximum Salary (US):  219000
Minimum Salary (US):  105000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.