Group Technical Architect
United States
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Job Description
Group Technical Architect
Others, California

Job Summary

SAP CS  Service management Lead Architect

Overview
•    We are seeking a highly experienced SAP CS / Service Management Lead Architect to lead the design and delivery of end-to-end service management solutions as part of a large-scale SAP S/4HANA transformation program for a global manufacturing organization.
•    This role requires a senior, hands-on architect with deep expertise in Customer Service (CS), Field Service, and Service Management processes, capable of defining scalable and integrated solutions aligned with S/4HANA best practices and clean core principles. The candidate will drive solution architecture, process harmonization, and cross-functional integration across service, logistics, and finance domains.

Responsibilities
•    Lead end-to-end SAP Service Management (CS/SM) architecture and solution design
•    Define and validate service processes, including: 
o    Service order management
o    Installed base and equipment tracking
o    Warranty and service contract management
o    Field service execution and resource planning
•    Architect integration with SD (order management), MM (spare parts), and R2R (billing, revenue recognition)
•    Design service pricing, billing, and cost allocation models aligned with financial processes (RAR, Margin Analysis)
•    Ensure alignment with S/4HANA Service (EAM/CS successor) and clean core strategy
•    Lead fit-gap workshops, solution blueprinting, and design governance forums
•    Oversee complex service scenarios, including global service delivery, intercompany servicing, and returns/repairs
•    Guide teams on master data design (business partner, equipment, functional locations)
•    Collaborate with PLM and MES teams to enable end-to-end product lifecycle and service traceability
•    Support integration testing, UAT, and defect resolution across service and finance processes
•    Lead cutover planning, go-live readiness, and hypercare stabilization

Required Qualifications
•    Extensive SAP experience with specialization in: 
o    SAP CS (Customer Service) / S/4HANA Service Management
o    Service order processing, contracts, and warranty management
•    Proven track record as a Solution Architect / Lead Architect in SAP S/4HANA transformation programs
•    Deep expertise in: 
o    Installed base and equipment lifecycle management
o    Service billing and integration with finance (R2R, RAR)
•    Strong understanding of integration with SD, MM, and Finance processes
•    Experience in defining global templates and scalable service models
•    Ability to translate complex service business requirements into architecture designs
•    Strong stakeholder engagement and executive communication skills
•    Experience working in complex, multi-vendor program environments

Preferred Qualifications
•    Experience in manufacturing or semiconductor industry (capital equipment service models)
•    Familiarity with: 
o    Advanced Field Service Management solutions (FSM)
o    IoT-enabled service and predictive maintenance integration
•    Exposure to PLM (Teamcenter) and MES integration scenarios
•    Experience in subscription/service-based revenue models and warranty accounting
•    Prior experience in program stabilization or recovery initiatives
•    Knowledge of SAP Activate and Agile delivery frameworks

Key Responsibilities

SAP CS  Service management Lead Architect

Overview
•    We are seeking a highly experienced SAP CS / Service Management Lead Architect to lead the design and delivery of end-to-end service management solutions as part of a large-scale SAP S/4HANA transformation program for a global manufacturing organization.
•    This role requires a senior, hands-on architect with deep expertise in Customer Service (CS), Field Service, and Service Management processes, capable of defining scalable and integrated solutions aligned with S/4HANA best practices and clean core principles. The candidate will drive solution architecture, process harmonization, and cross-functional integration across service, logistics, and finance domains.

Responsibilities
•    Lead end-to-end SAP Service Management (CS/SM) architecture and solution design
•    Define and validate service processes, including: 
o    Service order management
o    Installed base and equipment tracking
o    Warranty and service contract management
o    Field service execution and resource planning
•    Architect integration with SD (order management), MM (spare parts), and R2R (billing, revenue recognition)
•    Design service pricing, billing, and cost allocation models aligned with financial processes (RAR, Margin Analysis)
•    Ensure alignment with S/4HANA Service (EAM/CS successor) and clean core strategy
•    Lead fit-gap workshops, solution blueprinting, and design governance forums
•    Oversee complex service scenarios, including global service delivery, intercompany servicing, and returns/repairs
•    Guide teams on master data design (business partner, equipment, functional locations)
•    Collaborate with PLM and MES teams to enable end-to-end product lifecycle and service traceability
•    Support integration testing, UAT, and defect resolution across service and finance processes
•    Lead cutover planning, go-live readiness, and hypercare stabilization

Required Qualifications
•    Extensive SAP experience with specialization in: 
o    SAP CS (Customer Service) / S/4HANA Service Management
o    Service order processing, contracts, and warranty management
•    Proven track record as a Solution Architect / Lead Architect in SAP S/4HANA transformation programs
•    Deep expertise in: 
o    Installed base and equipment lifecycle management
o    Service billing and integration with finance (R2R, RAR)
•    Strong understanding of integration with SD, MM, and Finance processes
•    Experience in defining global templates and scalable service models
•    Ability to translate complex service business requirements into architecture designs
•    Strong stakeholder engagement and executive communication skills
•    Experience working in complex, multi-vendor program environments

Preferred Qualifications
•    Experience in manufacturing or semiconductor industry (capital equipment service models)
•    Familiarity with: 
o    Advanced Field Service Management solutions (FSM)
o    IoT-enabled service and predictive maintenance integration
•    Exposure to PLM (Teamcenter) and MES integration scenarios
•    Experience in subscription/service-based revenue models and warranty accounting
•    Prior experience in program stabilization or recovery initiatives
•    Knowledge of SAP Activate and Agile delivery frameworks

Skill Requirements

SAP CS  Service management Lead Architect

Overview
•    We are seeking a highly experienced SAP CS / Service Management Lead Architect to lead the design and delivery of end-to-end service management solutions as part of a large-scale SAP S/4HANA transformation program for a global manufacturing organization.
•    This role requires a senior, hands-on architect with deep expertise in Customer Service (CS), Field Service, and Service Management processes, capable of defining scalable and integrated solutions aligned with S/4HANA best practices and clean core principles. The candidate will drive solution architecture, process harmonization, and cross-functional integration across service, logistics, and finance domains.

Responsibilities
•    Lead end-to-end SAP Service Management (CS/SM) architecture and solution design
•    Define and validate service processes, including: 
o    Service order management
o    Installed base and equipment tracking
o    Warranty and service contract management
o    Field service execution and resource planning
•    Architect integration with SD (order management), MM (spare parts), and R2R (billing, revenue recognition)
•    Design service pricing, billing, and cost allocation models aligned with financial processes (RAR, Margin Analysis)
•    Ensure alignment with S/4HANA Service (EAM/CS successor) and clean core strategy
•    Lead fit-gap workshops, solution blueprinting, and design governance forums
•    Oversee complex service scenarios, including global service delivery, intercompany servicing, and returns/repairs
•    Guide teams on master data design (business partner, equipment, functional locations)
•    Collaborate with PLM and MES teams to enable end-to-end product lifecycle and service traceability
•    Support integration testing, UAT, and defect resolution across service and finance processes
•    Lead cutover planning, go-live readiness, and hypercare stabilization

Required Qualifications
•    Extensive SAP experience with specialization in: 
o    SAP CS (Customer Service) / S/4HANA Service Management
o    Service order processing, contracts, and warranty management
•    Proven track record as a Solution Architect / Lead Architect in SAP S/4HANA transformation programs
•    Deep expertise in: 
o    Installed base and equipment lifecycle management
o    Service billing and integration with finance (R2R, RAR)
•    Strong understanding of integration with SD, MM, and Finance processes
•    Experience in defining global templates and scalable service models
•    Ability to translate complex service business requirements into architecture designs
•    Strong stakeholder engagement and executive communication skills
•    Experience working in complex, multi-vendor program environments

Preferred Qualifications
•    Experience in manufacturing or semiconductor industry (capital equipment service models)
•    Familiarity with: 
o    Advanced Field Service Management solutions (FSM)
o    IoT-enabled service and predictive maintenance integration
•    Exposure to PLM (Teamcenter) and MES integration scenarios
•    Experience in subscription/service-based revenue models and warranty accounting
•    Prior experience in program stabilization or recovery initiatives
•    Knowledge of SAP Activate and Agile delivery frameworks

Other Requirements

SAP CS  Service management Lead Architect

Overview
•    We are seeking a highly experienced SAP CS / Service Management Lead Architect to lead the design and delivery of end-to-end service management solutions as part of a large-scale SAP S/4HANA transformation program for a global manufacturing organization.
•    This role requires a senior, hands-on architect with deep expertise in Customer Service (CS), Field Service, and Service Management processes, capable of defining scalable and integrated solutions aligned with S/4HANA best practices and clean core principles. The candidate will drive solution architecture, process harmonization, and cross-functional integration across service, logistics, and finance domains.

Responsibilities
•    Lead end-to-end SAP Service Management (CS/SM) architecture and solution design
•    Define and validate service processes, including: 
o    Service order management
o    Installed base and equipment tracking
o    Warranty and service contract management
o    Field service execution and resource planning
•    Architect integration with SD (order management), MM (spare parts), and R2R (billing, revenue recognition)
•    Design service pricing, billing, and cost allocation models aligned with financial processes (RAR, Margin Analysis)
•    Ensure alignment with S/4HANA Service (EAM/CS successor) and clean core strategy
•    Lead fit-gap workshops, solution blueprinting, and design governance forums
•    Oversee complex service scenarios, including global service delivery, intercompany servicing, and returns/repairs
•    Guide teams on master data design (business partner, equipment, functional locations)
•    Collaborate with PLM and MES teams to enable end-to-end product lifecycle and service traceability
•    Support integration testing, UAT, and defect resolution across service and finance processes
•    Lead cutover planning, go-live readiness, and hypercare stabilization

Required Qualifications
•    Extensive SAP experience with specialization in: 
o    SAP CS (Customer Service) / S/4HANA Service Management
o    Service order processing, contracts, and warranty management
•    Proven track record as a Solution Architect / Lead Architect in SAP S/4HANA transformation programs
•    Deep expertise in: 
o    Installed base and equipment lifecycle management
o    Service billing and integration with finance (R2R, RAR)
•    Strong understanding of integration with SD, MM, and Finance processes
•    Experience in defining global templates and scalable service models
•    Ability to translate complex service business requirements into architecture designs
•    Strong stakeholder engagement and executive communication skills
•    Experience working in complex, multi-vendor program environments

Preferred Qualifications
•    Experience in manufacturing or semiconductor industry (capital equipment service models)
•    Familiarity with: 
o    Advanced Field Service Management solutions (FSM)
o    IoT-enabled service and predictive maintenance integration
•    Exposure to PLM (Teamcenter) and MES integration scenarios
•    Experience in subscription/service-based revenue models and warranty accounting
•    Prior experience in program stabilization or recovery initiatives
•    Knowledge of SAP Activate and Agile delivery frameworks
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.