Group Technical Architect
United States
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Job Description
Group Technical Architect
Orange, Florida

Job Summary

Job Description 

Responsible for providing end-to-end application support for the Food & Beverage SupplyChain Application (CrunchTime platform), ensuring high availability, operational stability, and seamless integration with enterprise systems. The role supports incident resolution, root cause analysis, system enhancements, data validation, and stakeholder communication across business and IT teams.

 

Key Responsibilities

• Provide L2/L3 production support for CrunchTime applications and related supply chain systems.

• Monitor application health, integrations, batch jobs, and interfaces.

• Analyze and resolve incidents, service requests, and production issues within SLA commitments.

• Perform root cause analysis (RCA) and implement preventive measures for recurring issues.

• Support integrations between CrunchTime and enterprise applications such as SAP, POS, BY WMS, and financial systems.

• Validate data flow between systems and troubleshoot interface failures.

• Coordinate with business users to understand operational issues and provide timely resolutions.

• Support application releases, deployments, maintenance activities, and hypercare periods.

• Execute SQL queries for troubleshooting, data analysis, and reconciliation.

• Create and maintain support documentation, SOPs, and knowledge articles.

• Collaborate with infrastructure, database, network, and vendor teams for issue resolution.

• Participate in on-call support and critical incident management.

• Drive automation and proactive monitoring initiatives to improve operational efficiency.

 

Required Skills

• Experience supporting CrunchTime applications in production environments.

• Strong understanding of Restaurant/Food & Beverage Supply Chain Operations.

• Knowledge of:

◦ Incident Management

◦ Change Management

◦ Problem Management

◦ SLA/OLA Management

• SQL querying and database troubleshooting skills.

• Experience with integration troubleshooting and batch processing.

• Exposure to ITSM tools such as ServiceNow, JIRA.

• Strong analytical and problem-solving skills.

• Excellent stakeholder communication and coordination skills.

 

Preferred Skills

• Experience with ERP integration.

• Understanding of inventory management and procurement processes.

• Experience with automation, monitoring tools, and reporting platforms.

• Exposure to cloud platforms and API integrations.

 

Qualifications

• Bachelor's degree in computer science, Information Technology, or related field.

• 3 to 10+ years of application support experience.

• Experience in Retail, Hospitality, Quick Service Restaurant (QSR), or Supply Chain domains is highly preferred.

 

Key Responsibilities

Key Responsibilities

• Provide L2/L3 production support for CrunchTime applications and related supply chain systems.

• Monitor application health, integrations, batch jobs, and interfaces.

• Analyze and resolve incidents, service requests, and production issues within SLA commitments.

• Perform root cause analysis (RCA) and implement preventive measures for recurring issues.

• Support integrations between CrunchTime and enterprise applications such as SAP, POS, BY WMS, and financial systems.

• Validate data flow between systems and troubleshoot interface failures.

• Coordinate with business users to understand operational issues and provide timely resolutions.

• Support application releases, deployments, maintenance activities, and hypercare periods.

• Execute SQL queries for troubleshooting, data analysis, and reconciliation.

• Create and maintain support documentation, SOPs, and knowledge articles.

• Collaborate with infrastructure, database, network, and vendor teams for issue resolution.

• Participate in on-call support and critical incident management.

• Drive automation and proactive monitoring initiatives to improve operational efficiency.

 

Required Skills

• Experience supporting CrunchTime applications in production environments.

• Strong understanding of Restaurant/Food & Beverage Supply Chain Operations.

• Knowledge of:

◦ Incident Management

◦ Change Management

◦ Problem Management

◦ SLA/OLA Management

• SQL querying and database troubleshooting skills.

• Experience with integration troubleshooting and batch processing.

• Exposure to ITSM tools such as ServiceNow, JIRA.

• Strong analytical and problem-solving skills.

• Excellent stakeholder communication and coordination skills.

 

Preferred Skills

• Experience with ERP integration.

• Understanding of inventory management and procurement processes.

• Experience with automation, monitoring tools, and reporting platforms.

• Exposure to cloud platforms and API integrations.

 

Qualifications

• Bachelor's degree in computer science, Information Technology, or related field.

• 3 to 10+ years of application support experience.

• Experience in Retail, Hospitality, Quick Service Restaurant (QSR), or Supply Chain domains is highly preferred.

 

Skill Requirements

Other Requirements

Key Responsibilities

• Provide L2/L3 production support for CrunchTime applications and related supply chain systems.

• Monitor application health, integrations, batch jobs, and interfaces.

• Analyze and resolve incidents, service requests, and production issues within SLA commitments.

• Perform root cause analysis (RCA) and implement preventive measures for recurring issues.

• Support integrations between CrunchTime and enterprise applications such as SAP, POS, BY WMS, and financial systems.

• Validate data flow between systems and troubleshoot interface failures.

• Coordinate with business users to understand operational issues and provide timely resolutions.

• Support application releases, deployments, maintenance activities, and hypercare periods.

• Execute SQL queries for troubleshooting, data analysis, and reconciliation.

• Create and maintain support documentation, SOPs, and knowledge articles.

• Collaborate with infrastructure, database, network, and vendor teams for issue resolution.

• Participate in on-call support and critical incident management.

• Drive automation and proactive monitoring initiatives to improve operational efficiency.

 

Required Skills

• Experience supporting CrunchTime applications in production environments.

• Strong understanding of Restaurant/Food & Beverage Supply Chain Operations.

• Knowledge of:

◦ Incident Management

◦ Change Management

◦ Problem Management

◦ SLA/OLA Management

• SQL querying and database troubleshooting skills.

• Experience with integration troubleshooting and batch processing.

• Exposure to ITSM tools such as ServiceNow, JIRA.

• Strong analytical and problem-solving skills.

• Excellent stakeholder communication and coordination skills.

 

Preferred Skills

• Experience with ERP integration.

• Understanding of inventory management and procurement processes.

• Experience with automation, monitoring tools, and reporting platforms.

• Exposure to cloud platforms and API integrations.

 

Qualifications

• Bachelor's degree in computer science, Information Technology, or related field.

• 3 to 10+ years of application support experience.

• Experience in Retail, Hospitality, Quick Service Restaurant (QSR), or Supply Chain domains is highly preferred.

 
Maximum Salary (US):  219000
Minimum Salary (US):  105000
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.