IICS Senior Technical Lead
India
Job Description
IICS Senior Technical Lead
Hyderabad, Telangana
Job Summary
| Daily Activities of Production Support Team | ||
| System & Application Monitoring: | ||
| - Use monitoring tools (e.g., Application Insights) to track system health and application performance. | ||
| - Review dashboards and alerts for anomalies or failures. | ||
| Incident Management: | ||
| - Respond to incidents and service requests via ticketing systems (e.g., ServiceNow, JIRA). | ||
| - Perform initial triage, troubleshooting, and escalation as needed. | ||
| - Communicate status updates to stakeholders and management. | ||
| Issue Resolution: | ||
| - Analyze logs, traces, and error messages to identify root causes. | ||
| - Apply fixes, workarounds, or coordinate with development teams for code-level issues. | ||
| - Validate and document resolutions. | ||
| Change & Release Support: | ||
| - Support deployment activities, including pre/post-release validation and rollback procedures. | ||
| - Participate in change management meetings and impact assessments. | ||
| Documentation & Knowledge Sharing: | ||
| - Update knowledge base articles, runbooks, and troubleshooting guides. | ||
| Maintenance Tasks: | ||
| - Perform routine health checks, backups, and batch job monitoring. | ||
| - Manage SSL certificates, user access, and scheduled tasks. | ||
| Continuous Improvement: | ||
| - Identify recurring issues and propose automation or process enhancements. | ||
| - Participate in root cause analysis (RCA) and preventive action planning. | ||
Key Responsibilities
| - Monitor, maintain, and support mission-critical applications and infrastructure. |
| - Respond to incidents, service requests, and alerts to ensure high availability and performance. |
| - Troubleshoot and resolve application, system, and integration issues within defined SLAs. |
| - Collaborate with development, infrastructure, and business teams for issue resolution and root cause analysis. |
| - Document solutions, incident reports, and standard operating procedures. |
| - Participate in on-call rotation and shift work as required. |
| Investigate and resolve Informatica job failures and performance issues. |
| Perform root cause analysis (RCA) for recurring incidents. |
| Validate end-to-end data ingestion and transformations. |
| Support L1 teams during major incidents and deployments. |
| Perform weekly and monthly data reconciliation and validation. |
| Optimize workflows and mappings to improve reliability. |
| Prepare weekly and monthly reports on job stability and data quality. |
| Coordinate with application, DB, and business teams. |
Skill Requirements
| Required Skills: |
| -Strong experience with Informatica PowerCenter / IICS. |
| -Advanced SQL for data analysis and reconciliation. |
| -Strong understanding of source-to-target mappings and transformations. |
| -Experience with production support tools and schedulers. |
| -Ability to debug performance and data issues independently. |
Other Requirements
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Information at a Glance
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Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
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Industry-benchmarked compensation
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Best-in-class healthcare benefits
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Personal time off
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Maternity and paternity benefits
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Access to skills / higher education programs/resources
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Discounts on products and services via Benefit Box
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Participate in CSR programs and live life with a purpose
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Opportunities to grow and advance your career
Note : The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.