IT Support
United States
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Job Description
IT Support
St. Louis, Missouri

Job Summary

The Support Specialist IT provides support to the Customers End-users in using their IT equipment, applications and services, and contributes to maintaining and operating our End User Services (EUS) Onsite deliveries as per agreed Service Levels.

Key Responsibilities

The Support Specialist IT will be involved mainly in:

  • Incident management, Request management,   Change management, Knowledge management and Access rights management
  • Second-tier support to local end users for PC and peripherals, office applications or mobile devices. Interacts with other service organizations to restore service and/or identify and correct core problem. Identifies, researches, and resolves technical problems to ensure a timely resolution as per SLA agreements.
  • Perform incident resolutions and request fulfilment and supports end users on a variety of issues
  • Follow-up of end-user hardware request process and order handling of hardware including coordinating delivery and collection
  • Service end-user requests at the IT Service Spot
  • Treatment of tickets and requests from end-users for all Deskside related support
  • Handling end-user hardware request including coordination of, and delivery and pick-up
  • Deploy/return/retire equipment (laptops, …) in IT Equipment
  • RMA follow-up of defective hardware (Laptop, Smartphone, Conf. devices, …) with supplier
  • Handling mobile telephony related requests
  • Diagnosing and resolving issues at the IT Service Spot
  • Roll-out and coordination of the fleet replacement (laptop, desktop)

Skill Requirements

  • Excellent customer service skills
  • Completes assignments without direct supervision and good team player
  • Experience with Microsoft Windows 10, MS Office products (2013 and later), DELL laptops, printers and peripherals
  • Familiarity with network concepts and experience in diagnosing and troubleshooting connectivity
  • Experience with an enterprise level ticketing system - ServiceNow experience is a plus

Other Requirements

1. Itil Foundation Certification (Optional But Valuable).
2. Certification In Asset Management (Optional But Valuable)
Maximum Salary (US):  68000
Minimum Salary (US):  42000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.