Job Summary

Backend Engineer – Stationary Channels & Marketing – Contact Center and Remote Banking (f/m/x) Job Description Within the Contact Center (CC) and Remote Banking (RBC) environment, we are responsible for developing and operating a highly available, omnichannel-enabled contact center infrastructure based on Genesys. This platform connects backend systems with customer-facing channels in an efficient and secure way while meeting all relevant regulatory requirements. For this business-critical platform, we are looking for a Backend Engineer who combines strong technical expertise with a clear sense of product ownership, with a particular focus on the Genesys CC platform, system integrations, and operational resilience. Your Responsibilities Technical Engineering & Platform Ownership Contributing to the development and continuous enhancement of an AI-enabled, multichannel contact center platform (Genesys) Designing and implementing backend services, APIs, and integrations between the CC platform and banking systems Taking ownership of the infrastructure’s scalability, high availability, and security Enhancing SIP/VoIP, routing, and integration architectures Ensuring code quality, CI/CD, automated testing, and stable deployments Providing third-level support for critical production incidents Managing end-to-end implementations from design and development through testing to go-live Coordinating closely with external service providers and internal stakeholders Ensuring compliance with regulatory and governance requirements Playing an active role in architecture boards and technical decision-making processes Driving innovation and the continuous evolution of the platform Stakeholder Collaboration & Teamwork Working closely with: Product Owners Architecture teams Operations teams (SRE / Operations) External implementation partners Translating business requirements into effective technical solutions Skills & Experience Technical Skills Hands-on engineering experience in: Contact center solutions, ideally Genesys SIP, VoIP, routing, and omnichannel platforms Strong knowledge of: Backend development, e.g. Java and Spring Boot API design and system integration Database technologies, particularly Oracle Practical experience with: Unix/Linux systems Web servers such as Apache and Tomcat

Key Responsibilities

1. Design, develop, and implement java/j2ee applications and restful services based on business requirements.
2. Architect and lead the development of scalable and secure solutions using spring boot.
3. Collaborate with cross functional teams to analyze technical requirements and recommend solutions.
4. Provide technical guidance and mentorship to junior team members.
5. Conduct code reviews, performance tuning, and troubleshooting of applications.
6. Stay updated with the latest industry trends and best practices in java/j2ee, restful services, and spring boot development.

Skill Requirements

1. Proficient in java/j2ee technologies such as jsp, servlets, jpa, hibernate, etc.
2. Strong experience in developing restful apis and microservices using spring boot framework.
3. Handson expertise in designing and implementing scalable architecture solutions.
4. Good understanding of databases (sql and nosql) and orm frameworks.
5. Familiarity with devops practices and tools for continuous integration and deployment.
6. Excellent problem-solving and analytical skills with attention to detail.
7. Effective communication skills and ability to work in a collaborative environment.

Other Requirements

1.Relevant certifications in Java/J2EE, SpringBoot, or related technologies are a plus.