Lead Administrator (Support &Operations)
India
Apply now
Job Description
Lead Administrator (Support &Operations)
Bangalore, Karnataka

Job Summary

End-to-end Interaction with Users and providing End user Support basis Tickets.2.In case tickets are not there, Need to Support users and raising interactions.3.Provide technical support and consulting services on all IT-related matters, includinglaptop and desktop hardware, peripherals and desktop.4. Smart hands job may require occasional evening and weekend shifts.5.Troubleshoot multiple computer and mobile platforms; Macintosh, Windows, Linux,Android and Os6. Provide advanced support for multiple enterprise applications including: e-mail,calendar scheduling, word processing, spreadsheets, presentations, Internet browsers,as well as specialized department-specific applications7. Provide console access to remote team for network related issue troubleshooting8. Provide basic support in network cabling ie crimping, patching Trouble shoot L1printer related issue9. Service Level Agreement metrics achievement and closure of Tickets.10. Responsible for the inventory control as well as AMDB accuracy of their site/sites11.Installation and support of PCs, laptops, printers, peripherals, and connectedequipment in anIT enterprise environment12.Assists Deskside teams with the application of basic diagnose.13. Asset Wipe and Decomm.14. Tech Refresh

Key Responsibilities

End-to-end Interaction with Users and providing End user Support basis Tickets.2.In case tickets are not there, Need to Support users and raising interactions.3.Provide technical support and consulting services on all IT-related matters, includinglaptop and desktop hardware, peripherals and desktop.4. Smart hands job may require occasional evening and weekend shifts.5.Troubleshoot multiple computer and mobile platforms; Macintosh, Windows, Linux,Android and Os6. Provide advanced support for multiple enterprise applications including: e-mail,calendar scheduling, word processing, spreadsheets, presentations, Internet browsers,as well as specialized department-specific applications7. Provide console access to remote team for network related issue troubleshooting8. Provide basic support in network cabling ie crimping, patching Trouble shoot L1printer related issue9. Service Level Agreement metrics achievement and closure of Tickets.10. Responsible for the inventory control as well as AMDB accuracy of their site/sites11.Installation and support of PCs, laptops, printers, peripherals, and connectedequipment in anIT enterprise environment12.Assists Deskside teams with the application of basic diagnose.13. Asset Wipe and Decomm.14. Tech Refresh

Skill Requirements

End-to-end Interaction with Users and providing End user Support basis Tickets.2.In case tickets are not there, Need to Support users and raising interactions.3.Provide technical support and consulting services on all IT-related matters, includinglaptop and desktop hardware, peripherals and desktop.4. Smart hands job may require occasional evening and weekend shifts.5.Troubleshoot multiple computer and mobile platforms; Macintosh, Windows, Linux,Android and Os6. Provide advanced support for multiple enterprise applications including: e-mail,calendar scheduling, word processing, spreadsheets, presentations, Internet browsers,as well as specialized department-specific applications7. Provide console access to remote team for network related issue troubleshooting8. Provide basic support in network cabling ie crimping, patching Trouble shoot L1printer related issue9. Service Level Agreement metrics achievement and closure of Tickets.10. Responsible for the inventory control as well as AMDB accuracy of their site/sites11.Installation and support of PCs, laptops, printers, peripherals, and connectedequipment in anIT enterprise environment12.Assists Deskside teams with the application of basic diagnose.13. Asset Wipe and Decomm.14. Tech Refresh

Other Requirements

NA
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.