Lead Administrator (Support &Operations)
Spain
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Job Description
Lead Administrator (Support &Operations)
Madrid, Madrid

Job Summary

Job Description : Primary Skill: Provide on-site support for desktops, laptops, printers, scanners, and other peripherals

Key Responsibilities

Job Responsibilities : • Provide on-site support for desktops, laptops, printers, scanners, and other peripherals. • Troubleshoot and resolve hardware, software, and network connectivity issues. • Install, configure, and maintain Windows/Mac OS-based systems. • Assist with software deployment, updates, and patch management. • Handle incident, request, and change tickets using ITSM tools (e.g., ServiceNow). • Perform routine checks and preventive maintenance on EUC devices. • Support video conferencing systems, projectors, and collaboration tools (Zoom, Teams, etc.). • Maintain asset inventory and update records regularly. • Coordinate with remote support teams for escalated issues. • Assist in onboarding/offboarding tasks such as laptop issuance, user setup, and account configuration. • Adhere to SLA timelines and provide quality customer support.

Skill Requirements

Skill Requirement : • Strong knowledge of Windows 10/11 and Microsoft Office 365 Suite. • Familiarity with Active Directory, basic networking, and remote tools. • Hands-on experience with desktop imaging and cloning tools. • Good understanding of antivirus and security software. • Experience supporting mobile devices (Android/iOS). • Basic understanding of ITIL processes.

Other Requirements

Other Requirement : Basic Network knowledge
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.