Lead Administrator (Support &Operations)
India
Job Description
Lead Administrator (Support &Operations)
Chennai, Tamil Nadu

Job Summary

Experience – 6+ years of experienceMust have Skills -  Microsoft Purview DLPJob Description:• Configure, update, and maintain Microsoft Purview DLP policies and rules based on approved business and compliance requirements.• Work with policy elements including locations, conditions, exceptions, actions, incident reports, alerting, policy tips, user notifications, overrides, rule priorities, and simulation/enforcement modes.• Support DLP implementation across Exchange, SharePoint, OneDrive, Teams, endpoints/devices, on-premises file shares, and other supported locations.• Understand and apply policy logic using Sensitive Information Types (SITs), thresholds, confidence levels, exact data match, keyword-based detection, regular expression-based detection, and exceptions as needed for tuning.• Perform policy tuning to improve detection fidelity and reduce false positives and false negatives without causing avoidable business disruption.• Support validation of policy changes through testing, controlled deployments, simulation mode, activity analysis, and stakeholder feedback.• Review policy match behavior against expected logic and confirm whether issues stem from detection design, threshold configuration, supported workload behavior, or platform limitations.• Support Endpoint DLP operations for onboarded Windows 10/11 and supported macOS devices.• Assist in policy scenarios involving audit mode, block with override, removable media, browser/paste controls, service domain restrictions, printer restrictions, cloud app controls, OneDrive auto-quarantine, and network share exception handling.• Troubleshoot endpoint onboarding, device visibility, event reporting, and activity flow into Purview / Activity Explorer as part of operational support. 

Key Responsibilities

1. To champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such as maintainenace of a comprehensive Knowledge base , act as a mentor to junior analysts,and deliver training programs for freshers, equipping them with essential skills to become productive .
4. To contribute to a positive customer experience and high CSAT scores by providing fast, accurate, and secure resolutions, fostering customer trust and satisfaction.
5. To proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.