Lead Administrator (Support &Operations)
India
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Job Description
Lead Administrator (Support &Operations)
Noida, Uttar Pradesh

Job Summary

L2 Windows Engineer is responsible for day-to-day operations, incident resolution, and support of Windows environments, ensuring SLA adherence and supporting L3 teams for complex issues.

Key Responsibilities

Incident & Service Management Handle: Incidents, Service Requests, and Change tickets [Urgent Req...ns Support | Outlook] Ensure SLA-based resolution and proper ticket updates Escalate complex issues to L3 2. Windows Server Administration Manage Windows Server environments: 2012 / 2016 / 2019 / 2022 Perform: User account management AD, DNS, and Group Policy support [Urgent Req...ns Support | Outlook] 3. Patching & Compliance Execute: OS patching (via SCCM/WSUS) [Urgent Req...ns Support | Outlook] Validate patch success and rollback if needed Support security compliance activities 4. Basic Troubleshooting Troubleshoot: OS issues Performance and connectivity problems [Urgent Req...ns Support | Outlook] Perform initial root cause analysis 5. Monitoring & Operations Monitor server health using tools Perform routine checks and preventive maintenance Support capacity and performance monitoring 6. Backup & Restore Support Execute backup jobs and monitor failures Perform basic restore activities Escalate critical recovery issues 7. Change & Release Support Implement approved changes (CAB aligned) Support deployments and upgrades Validate post-change stability 8. Documentation Update: SOPs Runbooks Knowledge Base articles Maintain proper ticket documentation

Skill Requirements

Mandatory Windows Server administration Active Directory, DNS, GPO [Urgent Req...ns Support | Outlook] Incident & Service Management (ITIL basics) OS troubleshooting (L2 level) Good to Have SCCM / WSUS patching Basic PowerShell Monitoring tools exposure

Other Requirements

Key Expectations (L2 Level) Strong hands-on operations support SLA adherence for tickets Proper escalation handling Coordination with L3 and other towers
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.