Job Summary

The Print Management & Mercury OMS Engineer (L2) is responsible for the operational support, administration, and maintenance of enterprise print services, printer infrastructure, print queues, print servers, and the Mercury Output Management System (OMS). 

The role supports end-to-end print service operations, including printer lifecycle management, print queue administration, print server support, follow-me printing, mobile printing, fax services, output management, incident resolution, and vendor coordination. The XXXXXXXX-XXXXXXXX Digital Workplace environment includes approximately 11,750 printers, print lifecycle management, break-fix coordination, follow-me printing, mobile printing, fax support, plotters, label printers, and Mercury OMS from DocuFORM.  

Responsible for the administration, maintenance, and support of Active Directory (ADDS), Azure AD/Entra ID, Group Policy (GPO), and Directory Services within the workplace environment. Ensures compliance, directory hygiene, identity management, and seamless coordination with central directory services teams for enterprise-wide implementations and issue resolution. 

Key Responsibilities

Print Service Administration  Provide L2 support for enterprise print services.  Administer printer configurations and print environments.  Support printer onboarding, relocation, and decommissioning activities.  Maintain print service operational health.  Support office and factory printing environments    Mercury OMS Operations  Support Mercury Output Management System (OMS) operations.  Monitor print workflows and output management services.  Troubleshoot print delivery and output processing issues.  Assist users with output management-related incidents.  Ensure availability and operational performance of Mercury OMS services.   Print Queue Management  Create, modify, and delete print queues.  Manage printer assignments and queue permissions.  Support printing from:   Windows devices  Business applications  SAP-integrated print queues  Maintain queue configurations and printer mappings.  Troubleshoot stuck print jobs and queue failures    Print Server Administration  Support Windows Print Server operations.  Maintain printer drivers and print server configurations.  Assist with print server patching and operational maintenance.  Troubleshoot print spooler and connectivity issues.  Support label printers and plotters where applicable.   Printer Lifecycle Management  Support IMACD activities:   Installation  Move  Add  Change  Disposal  Maintain printer inventories and asset records.  Coordinate printer hardware refresh and replacement activities.  Support leased and customer-owned printer environments.     Follow-Me Printing & Mobile Printing  Support secure print release functionality.  Administer follow-me printing services.  Troubleshoot mobile printing services.  Support user authentication-related print issues.  Assist in implementation of secure printing controls.   Directory Services  Perform Active Directory (AD), Azure AD, and Entra ID administration and operational support activities.  Execute security and compliance cleanup activities for workplace devices, including naming convention compliance, remediation, and governance reviews.  Coordinate with business units to resolve directory-related compliance and configuration issues.  Collaborate with central AD, Azure AD, and Entra ID teams to address platform issues impacting Workplace Services.  Review and troubleshoot Group Policy Object (GPO) and configuration conflicts within Workplace organizational units (OUs).  Support the implementation of new GPOs, security policies, and configuration changes for workplace objects in AD, Azure AD, and Entra ID.  Verify and maintain home drive mappings and directory configurations for end users.  Assist in troubleshooting domain join and hybrid-join issues across on-premises Active Directory and cloud environments.  Perform bulk administrative operations on directory objects, including object moves, updates, and attribute modifications, based on approved service requests.  Manage directory objects including:   User accounts  Security and distribution groups  Computer objects  Organizational Units (OUs)  cute object lifecycle activities such as:   Creation  Modification  Deactivation  OU relocation/movement  Ensure directory objects contain accurate and complete information in accordance with organizational standards.  Process and fulfill requests for OU moves and workplace object relocations while maintaining compliance with directory governance standards.    Incident & Request Management  Resolve print-related incidents and service requests.  Troubleshoot:   Printing failures  Scan-to-email issues  Printer connectivity issues  Driver issues  Queue failures  Print quality concerns  Escalate complex issues to L3 or OEM support.  Ensure SLA compliance.   Vendor Coordination  Coordinate with printer OEMs and managed print service providers.  Support break-fix activities.  Track hardware replacement activities.  Coordinate consumable and maintenan

Skill Requirements

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