Lead Administrator (Support &Operations)
India
Job Description
Lead Administrator (Support &Operations)
Others, Karnataka

Job Summary

Leads design, optimization, and large‑scale cloud connectivity initiatives. Key Responsibilities Architect multi‑region and multi‑cloud networks Design Direct Connect / ExpressRoute solutions Implement high availability and failover strategies Drive network security architecture and segmentation Optimize network performance and cost Mentor junior engineers Review designs and lead major changes Own escalation handling and RCA Required Skills Advanced cloud networking (multi‑cloud) BGP, traffic engineering, DNS strategy Advanced firewall and Zero Trust networking Automation and CI/CD‑driven networking Strong troubleshooting and architectural skills Experience 6–10 years (Cloud / DC / WAN networking) 🔹 4. Lead Cloud Network Engineer / Architect (L4) Role Summary Defines cloud network strategy, standards, and governance across the organization. Key Responsibilities Define enterprise cloud network architecture Lead cloud network standards and reference designs Own hybrid and multi‑cloud connectivity models Partner with Cloud Architects, Security, DevOps Drive automation‑first network strategies Ensure compliance, audit readiness, and governance Guide vendor and provider selection Support large transformation programs Required Skills Enterprise cloud architecture Deep hybrid/multi‑cloud experience Network security architecture IaC at scale (Terraform modules, pipelines) Stakeholder and leadership skills Experience 10+ years (Network + Cloud Architecture) 🔹 5. Cloud Network Engineer – Operations / SRE Variant Role Summary Ensures availability, scalability, and reliability of cloud networks. Key Responsibilities Monitor and improve network SLIs/SLOs Automate incident detection and resolution Improve observability and performance metrics Participate in on‑call and incident response Reduce manual operations Skills Emphasis Monitoring (CloudWatch, Azure Monitor) Automation & scripting (Python, PowerShell) Reliability engineering mindset

Key Responsibilities

1. To champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such as maintainenace of a comprehensive Knowledge base , act as a mentor to junior analysts,and deliver training programs for freshers, equipping them with essential skills to become productive .
4. To contribute to a positive customer experience and high CSAT scores by providing fast, accurate, and secure resolutions, fostering customer trust and satisfaction.
5. To proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.