Lead Administrator (Support &Operations)
India
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Job Description
Lead Administrator (Support &Operations)
Chennai, Tamil Nadu

Job Summary

VDI Support - L2

Key Responsibilities

 • Incident & Problem Management: Act as the primary escalation point for complex VDI issues like login failures, profile corruption, and session disconnects. • Image Management: Create, update, patch, and maintain master/golden images for virtual desktops. • Pool & Resource Administration: Manage desktop pools, user assignments, provisioning methods (like MCS/PVS), and virtual machine sizing. • Environment Monitoring: Track system performance, server alerts, infrastructure health, and capacity planning. • ITIL & Documentation: Adhere to change management processes, document root cause analysis (RCA), and maintain knowledge base articles.

Skill Requirements

• Virtualization Platforms: Proficiency in VMware Horizon, Citrix Virtual Apps and Desktops (CVAD), or Azure Virtual Desktop (AVD). • Infrastructure Fundamentals: Strong knowledge of Active Directory (AD), Group Policy Objects (GPO), DNS, and DHCP. • Operating Systems: Windows 10/11 and Windows Server administration. • Troubleshooting Tools: Experience using monitoring utilities like Control Up, Citrix Director, or vCenter.

Other Requirements

Preferred credentials include VMware Certified Professional (VCP), Citrix Certified Associate (CCA-V), or ITIL Foundation
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.