Lead Administrator (Tools & Automation)
India
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Job Description
Lead Administrator (Tools & Automation)
Bangalore, Karnataka

Job Summary

We are seeking a highly skilled ServiceNow IT Asset Management Lead with 6+ years of experience to drive our ITAM initiatives and lead a team of ServiceNow professionals. The ideal candidate will have deep expertise in ServiceNow configurations, customizations, scripting, and end‑to‑end IT Asset Management processes. This role requires strong leadership abilities, hands‑on technical proficiency, and a passion for building scalable, automated ITAM solutions.

Key Responsibilities

Leadership & Delivery Lead and mentor a team of ServiceNow ITAM developers, analysts, and administrators. Drive end-to-end delivery of ITAM solutions aligned with business and compliance requirements. Collaborate with cross-functional teams including procurement, finance, operations, and ITSM stakeholders. Ensure adherence to ITIL, governance, and change management processes. ServiceNow ITAM Expertise Own and manage the implementation of Hardware Asset Management (HAM), Software Asset Management

Skill Requirements

  • 6+ years of hands-on experience working with ServiceNow, with at least 5 years in IT Asset Management.
  • Strong expertise in ServiceNow configuration, customization, and scripting (server/client-side JavaScript).
  • Deep understanding of HAM/SAM Pro, CMDB, Discovery, and service workflows.
  • Proven team-leading experience with ability to guide developers and analysts.
  • Experience with REST/SOAP API integrations and MID Server.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to manage multiple stakeholder expectations in a fast-paced environment.

Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow CIS – ITAM / HAM / SAM
  • ITIL v4 Foundation certification
  • Experience with Agile methodologies (Scrum, SAFe)

Other Requirements

ServiceNow ITAM Expertise Own and manage the implementation of Hardware Asset Management (HAM), Software Asset Management (SAM), and related modules. Configure and customize Asset Management, CMDB classes, workflows, lifecycle events, and automation rules. Design data models, CI class structures, asset attributes, and reconciliation logic. Drive improvements in asset lifecycle processes—from procurement to retirement. Technical Engineering & Scripting Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, Transform Maps, and custom automation routines. Utilize GlideRecord, GlideAjax, Flow Designer, and advanced JavaScript for custom development. Create catalog items, service workflows, notifications, and integrations. Troubleshoot performance issues, scripts, and custom configurations. Integrations & Data Quality Build and maintain integrations with third‑party discovery, inventory, and asset systems (e.g., SCCM, Intune, Jamf, Tanium). Implement automated data reconciliation, normalization, and asset data cleanup processes. Ensure high data accuracy across CMDB and Asset tables. Operational Excellence Support audits, compliance initiatives, and license optimization. Improve platform performance, reduce
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.