Job Summary
Candidate should have good Admin/Configuration/Development level knowledge of:-
- Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM
- User Administration: - Creation of user, roles, assignment groups.
- Reporting: - Import or export of data.
- Development of Form Customization, Business Rule, Client Script.
- Understanding of ITIL Concepts.
- Creating Service Requests
- Hands on experience with client scripts and business rules.
- Content Management: - developing ESS page.
- Hands on with UI Actions / UI policy / Access Control Lists, etc.
- Overview of integration:- LDAP integration and Overview of Web-services.
- Use of Record producers to create Incident and Problem.
- Update sets to move customization from Dev. to Production Instance.
- Workflow editor to design workflow of various modules and for triggering of various events.
- Content Management: - developing ESS page.
- Writing various Server side scripts using Script Includes.
- Configured License Management module for necessary Compliance check.
- Used ACL’s for controlling the security mechanism in Service Now
- Domain Separation and designing the Process and data flow within various domains
- Experience with Web technologies/AJAX
- Developing Composite Service Requests within Service catalog Module
- Experience in different Integrations using web-services / MID Server, etc.
- Configuring complex reports
- Understanding and debugging of system logs
Key Responsibilities
ServiceNow development experience
○ Core Applications (Incident / Request / Change / Problem)
○ Service Portal
○ CMDB
● Expert in JavaScript
● System integration experience using web services and other web-based technologies
● such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
● Experience with Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
● Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs
● Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup
Skill Requirements
and Integration of ServiceNow to Other Applications
● Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
● Custom UI Changes with the usage of Web Technologies such as DOM, HTML changes.
● Experience with working on email notifications in ServiceNow.
● Experience presenting and conducting demo reviews with client stakeholders
● Proficiency working with Update Sets and Scoped Applications
● Knowledgeable about ServiceNow Development Best Practices
• Minimum ServiceNow CSA certified.
• ITIL certification / CIS/ CAD ServiceNow certification is an advantage.