Lead Administrator (Support &Operations)
India
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Job Description
Lead Administrator (Support &Operations)
Noida, Uttar Pradesh

Job Summary

L2 Windows Engineer is responsible for day-to-day operations, incident resolution, and support of Windows environments, ensuring SLA adherence and supporting L3 teams for complex issues.

Key Responsibilities

Incident & Service Management Handle: Incidents, Service Requests, and Change tickets [Urgent Req...ns Support | Outlook] Ensure SLA-based resolution and proper ticket updates Escalate complex issues to L3 2. Windows Server Administration Manage Windows Server environments: 2012 / 2016 / 2019 / 2022 Perform: User account management AD, DNS, and Group Policy support [Urgent Req...ns Support | Outlook] 3. Patching & Compliance Execute: OS patching (via SCCM/WSUS) [Urgent Req...ns Support | Outlook] Validate patch success and rollback if needed Support security compliance activities 4. Basic Troubleshooting Troubleshoot: OS issues Performance and connectivity problems [Urgent Req...ns Support | Outlook] Perform initial root cause analysis 5. Monitoring & Operations Monitor server health using tools Perform routine checks and preventive maintenance Support capacity and performance monitoring 6. Backup & Restore Support Execute backup jobs and monitor failures Perform basic restore activities Escalate critical recovery issues 7. Change & Release Support Implement approved changes (CAB aligned) Support deployments and upgrades Validate post-change stability 8. Documentation Update: SOPs Runbooks Knowledge Base articles Maintain proper ticket documentation

Skill Requirements

Mandatory Windows Server administration Active Directory, DNS, GPO [Urgent Req...ns Support | Outlook] Incident & Service Management (ITIL basics) OS troubleshooting (L2 level) Good to Have SCCM / WSUS patching Basic PowerShell Monitoring tools exposure

Other Requirements

Key Expectations (L2 Level) Strong hands-on operations support SLA adherence for tickets Proper escalation handling Coordination with L3 and other towers
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.