Lead Administrator (Support &Operations)
India
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Job Description
Lead Administrator (Support &Operations)
Bengaluru, Karnataka

Job Summary

 L2 SCOM Engineer (System Center Operations Manager) - We are seeking a skilled L2 SCOM Engineer to manage and support enterprise monitoring infrastructure using Microsoft System Center Operations Manager (SCOM). The candidate will be responsible for alert handling, incident resolution, monitoring optimization, and ensuring SLA adherence across IT systems. Job Title: L2 SCOM Engineer (System Center Operations Manager)Location: Bengaluru / [Specify Location]Employment Type: Full-Time Job Summary We are seeking a skilled L2 SCOM Engineer to manage and support enterprise monitoring infrastructure using Microsoft System Center Operations Manager (SCOM). The candidate will be responsible for alert handling, incident resolution, monitoring optimization, and ensuring SLA adherence across IT systems. Key Responsibilities Monitoring & Alert Management• Monitor infrastructure using SCOM dashboards and alerts.• Handle ACOM / custom alerts, perform triage, and take corrective actions.• Ensure timely escalation for critical alerts and SLA breaches.• Fine-tune alerts to reduce noise and improve monitoring efficiency. Incident & Event Management• Manage incidents triggered by SCOM alerts.• Perform event correlation and root cause analysis (RCA).• Coordinate with L3 teams/vendors for complex issues.• Ensure incidents are resolved within defined SLAs. SCOM Administration• Perform daily sanity checks of SCOM environment.• Maintain monitoring services availability and resolve failures.• Support server onboarding, agent installation, and configuration.• Manage SQL Agnostic Management Packs, overrides, and customizations. Reporting & Documentation• Generate SLA reports and monitoring dashboards.• Create and maintain Knowledge Base (KB) articles for recurring issues.• Provide inputs for operational and governance reporting. Troubleshooting & Optimization• Perform debugging, log analysis, and error handling.• Identify and resolve monitoring gaps.• Improve monitoring accuracy and system performance. Migration & Upgrade Support• Assist in SCOM upgrades, patching, and migrations.• Perform validation checks post-migration/upgrade. Required Skills Technical Skills• Hands-on experience in Microsoft SCOM (2016/2019/2022)• Strong knowledge of Windows Server Administration• Basic knowledge of SQL Server (queries, DB health checks)• Experience with Monitoring services, Event logs & Performance monitoring• Understanding of Management Packs (MPs)Preferred Skills• PowerShell scripting (basic/intermediate)• Experience with ServiceNow or ITSM tools• Exposure to dashboard creation and monitoring reports• Knowledge of automation and alert tuning Soft Skills• Strong analytical and problem-solving abilities• Good communication and documentation skills• Ability to work in a 24x7 support environment• Team collaboration and stakeholder management Key Deliverables / KPIs• SLA adherence for incidents and alerts• Reduction in repeated alerts/incidents• Efficient alert handling and response time• Quality and completeness of KB documentation• Monitoring coverage and accuracy Qualifications• Bachelor’s degree in IT, Computer Science, or related field• Relevant certifications in Microsoft / Monitoring tools are a plus Nice to Have• Exposure to Azure Monitor / Log Analytics• Knowledge of automation tools (Runbooks)• Experience in enterprise-level production environment\ 

Key Responsibilities

Monitoring & Alert Management • Monitor infrastructure using SCOM dashboards and alerts. • Handle ACOM / custom alerts, perform triage, and take corrective actions. • Ensure timely escalation for critical alerts and SLA breaches. • Fine-tune alerts to reduce noise and improve monitoring efficiency. Incident & Event Management • Manage incidents triggered by SCOM alerts. • Perform event correlation and root cause analysis (RCA). • Coordinate with L3 teams/vendors for complex issues. • Ensure incidents are resolved within defined SLAs. SCOM Administration • Perform daily sanity checks of SCOM environment. • Maintain monitoring services availability and resolve failures. • Support server onboarding, agent installation, and configuration. • Manage SQL Agnostic Management Packs, overrides, and customizations. Reporting & Documentation • Generate SLA reports and monitoring dashboards. • Create and maintain Knowledge Base (KB) articles for recurring issues. • Provide inputs for operational and governance reporting. Troubleshooting & Optimization • Perform debugging, log analysis, and error handling. • Identify and resolve monitoring gaps. • Improve monitoring accuracy and system performance. Migration & Upgrade Support • Assist in SCOM upgrades, patching, and migrations. • Perform validation checks post-migration/upgrade.

Skill Requirements

Hands-on experience in Microsoft SCOM (2016/2019/2022) • Strong knowledge of Windows Server Administration • Basic knowledge of SQL Server (queries, DB health checks) • Experience with Monitoring services, Event logs & Performance monitoring • Understanding of Management Packs (MPs)

Other Requirements

PowerShell scripting (basic/intermediate) • Experience with ServiceNow or ITSM tools • Exposure to dashboard creation and monitoring reports • Knowledge of automation and alert tuning
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.