Lead Administrator (Support &Operations)
Canada
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Job Description
Lead Administrator (Support &Operations)
Calgary, Alberta

Job Summary

Are you skilled in networking / IT infrastructure and looking to advance your career great opportunity? In this role you will be accountable for monitoring, troubleshooting, client support, configuration, and operations of IT infrastructure. If you are enthusiastic about providing superior levels of customer service, working on a close-knit team, and troubleshooting issues, then this opportunity is for you!

Key Responsibilities

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Skill Requirements

  • Monitor and support IT infrastructure components related to networks, virtualization, cloud, servers, storage, and backups.
  • Evaluate and triage IT infrastructure events
  • Perform - and document - complex troubleshooting of IT infrastructure events
  • Monitor planned IT infrastructure changes
  • Co-ordinate Incident resolution within IT infrastructure operations
  • Co-ordinate IT infrastructure troubleshooting with specialist teams.
  • Issue escalations via established processes
  • Produce priority event reports
  • Tools knowledge - Experience in using Monitoring Tools Like Datadog, SCOM and ITSM tool like ServiceNow will be added advantage 
  • Troubleshooting Experience- Ability to utilize Standard Operating Procedures and KB articles for 1st level troubleshooting and follow escalation procedures for any additional technical support 

 

We’d like to review your application if you have…

Must-haves (minimum requirements):

  • Post-secondary education in Networking, Telecommunications, Information Technology or Computer Science
  • A Microsoft, Cisco, or Juniper Certifications (MCSE, Azure, AWS, CCNA, JNCIA, etc.) – Candidate should have good knowledge of Network & Server Operations at a minimum
  • Allignment to Organizational Values

 

Where you’ll be working, your work schedule, and other important information:

  • You will work out of Calgary office – This position is Work from office and not hybrid
  • Shifts may include both “Monday to Friday” and “4-on-4-off” and schedules in a 24/7 and 365 days/year operational setting – Mostly it will be Monday to Friday Shifts but request flexibility from candidates to accommodate “4-on-4-off” schedules occasionally based on business requirements

 

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.