Job Summary

To diagnose and resolve complex technical issues impacting business operations,facilitate root cause analysis and enhance customer feedback for support operations.

Key Responsibilities

• Planning software system upgrades and changes
•  
• Performing DISK Migration
• Performing Tape migration
• backup / Restore using different utilities and tools.
• initializing volumes
• D/R tests
• Space management
• Availability management
• Performance problems
• Full management of sandboxes
• Snow, ITIL process -incident, change, request handling
• Knowledge on OPC
• Handling Space and hardware issues.

•  

• Review, analyze, and resolve problems.
• Apply problem-solving skills sufficient to independently perform fault isolation and initiate corrective action.
• Ability to spot unresolved software anomalies and report to the team leader and the appropriate vendor.
• SDSF
• JCL Utilities
• Sysview
• Participate in transition projects for new customers

Skill Requirements

• Have Knowledge in DASD, Tape, DFHSM, DFRMM, DFSMS, ISMF
• FDRABR
• Experience on CA products, CA-Vantage, CA-1, CA DISK
• Catalog tools.
• Good knowledge on SMS classes and ACS routines
• Programming: REXX, JCL
• z/OS knowledge, skills, routines
•  

Other Requirements

null